Tsutsumi Chen
Natick,MA
Summary
Dynamic sales professional with a proven track record at Express, adept in objection handling and customer retention. Excelled in boosting sales opportunities through enhanced customer engagement and expert presentations. Skilled in multitasking and problem-solving, consistently achieving sales targets and fostering client satisfaction. Demonstrates exceptional organizational skills and adaptability, ensuring brand standards and operational excellence.
Overview
13
13
years of professional experience
Work History
Sales Leader
Express
11.2021 - Current
- Increased customer engagement to drive interest and boost sales opportunities.
- Assists in store merchandising, shipment, and omni-channel operations.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
Sales Leader
UNIQLO
08.2020 - 11.2021
- Supervises the floor to monitor breaks and ensures coverage during peak times.
- Maintain brand and operational standards such as visuals, marketing, cleanliness, etc.
- Train the team on brand knowledge. Ensures product knowledge is properly conveyed to clients.
Sales Professional
INFINITI of Hanover
06.2019 - 10.2019
- Building positive and productive customer connections to drive consistent sales.
- Prepared and processed new contracts for new, used and existing clientele vehicles.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Mobile Sales Consultant
Best Buy
10.2014 - 11.2015
- Identified opportunities to further business transactions via upselling and cross-selling.
- Achieved sales targets consistently by effectively presenting product features and persuading customers of their benefits.
- Handled all aspects of a sale including customer contracts, warranties, and payments.
Brand Representative
Hollister Co.
08.2011 - 01.2015
- Completed floorsets, filled floor, and rang up clients.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
Associate of Arts - Accounting
Middlesex Community College
Lowell, MA05.2014
High School Diploma -
Alvirne High School
Hudson, NH06.2012
Skills
- Time Management
- Objection handling
- Customer Retention
- Sales closing
- Problem-Solving
- Multitasking
- Attention to Detail
- Reliability
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
Languages
Cambodian
Native or Bilingual
Timeline
Sales Leader
Express
11.2021 - Current
Sales Leader
UNIQLO
08.2020 - 11.2021
Sales Professional
INFINITI of Hanover
06.2019 - 10.2019
Mobile Sales Consultant
Best Buy
10.2014 - 11.2015
Brand Representative
Hollister Co.
08.2011 - 01.2015
Associate of Arts - Accounting
Middlesex Community College
High School Diploma -
Alvirne High School
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