SUMITRA CHATTERJEE
JACKSON HEIGHTS,NY
Summary
Dynamic Sales Associate Supervisor at Sona Chandi Jewellers with strong leadership and strategic account development skills. Achieved significant reductions in inventory shrinkage while enhancing customer satisfaction through effective relationship management. Proven ability to mentor teams and drive brand awareness, contributing to a positive store culture and operational excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate Supervisor
Sona Chandi Jewellers
02.2023 - 02.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Social Work Volunteer
Self Employed Services
01.2013 - 12.2022
- Exhibited excellent communications with neighboring villages and
- Identifying individuals in need of medical help, essential toiletries, and medications
- Identifying needy students and assistance to students in terms of books and Assisted in organizing local charity events to raise funds for disadvantaged families.
- Conducted home visits to assess clients' home environment and provide support.
- Implemented community outreach programs to promote mental health awareness.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Developed and implemented individualized treatment plans for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Collaborated with other medical professionals to plan and coordinate such as blood donation clinics .
- Developed communication strategies to promote charity events.
- Collaborated with local organizations to provide food baskets to families in need.
Assistant Teacher
Debipur Balika Vidyalaya
01.2010 - 01.2014
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Fostered student curiosity and interest through creative hands-on activities.
- Monitored and reported student progress and development, offering mentoring as needed.
Actress
Indrapuri Studios and Others
03.2000 - 12.2012
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Researched roles by reading material or shadowing people similar to portrayed character.
- Participated in rehearsals to adequately prepare for performances.
- Wrote original or adapted material of various styles for performances.
- Studied scripts to successfully portray characters in dramas and comedies.
- Performed alongside various well-known actors and actresses.
- Offered suggestions to directors regarding roles, scenes and lines to improve output.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Traveled to set locations to complete onsite filming.
- Provided input to directors on character development.
- Gained valuable on-set experience by working with established directors.
- Used body language, facial expressions and vocal techniques to convey messages.
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
- Developed characters through improvisation and script analysis.
- Received positive audience feedback in various theatrical shows.
- Sought out auditions for different roles, arriving on time and well-prepared.
- Performed in various theatrical productions, ranging from musicals to dramas.
Education
Bachelor of Arts - Music
Rabindra Bharati University
West Bengal , India09-1989
High School Diploma -
Debipur High School
West Bengal , India08-1984
Skills
- Sales strategy development
- Strong leadership
- Brand awareness
- Strategic account development
Certification
Certified Guest Service Professional
Languages
English
Professional Working
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Gujarati
Limited Working
Interests
Poetry, Drama, Listening to Music , loves paiting and art
Timeline
Sales Associate Supervisor
Sona Chandi Jewellers
02.2023 - 02.2024
Social Work Volunteer
Self Employed Services
01.2013 - 12.2022
Assistant Teacher
Debipur Balika Vidyalaya
01.2010 - 01.2014
Actress
Indrapuri Studios and Others
03.2000 - 12.2012
Bachelor of Arts - Music
Rabindra Bharati University
High School Diploma -
Debipur High School