Sumitra Thapa
Euless,TX
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Casa Himalaya
Irving, TX
02.2025 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Quality Control
FedEx Supply Chain
Coppell, TX
12.2021 - 01.2025
- Performed quality control tests on all completed installations.
- Performed quality control checks throughout production process.
- Implemented corrective measures following quality control inspections.
- Performed quality control tests.
- Maintain production records and document quality control measures.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Utilized RF scanner to accurately record item locations in the warehouse database system.
- Processed returns to vendors and maintained accurate records of all returned items.
- Organized deliveries by sorting and stocking receivables
Education
Business Administration And Management
Tribhuvan University
Nepal12-2017
Skills
- Quality control
- Product knowledge
- Return processing
- Problem solving
- QC testing
- Product Inspections
- Quality improvement
- Quality processes
Timeline
Customer Service Representative
Casa Himalaya
02.2025 - Current
Quality Control
FedEx Supply Chain
12.2021 - 01.2025
Business Administration And Management
Tribhuvan University
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