Summer Alvarez
Kuna,ID
Summary
Dynamic professional specializing in guest services and leasing coordination. Expertise in team collaboration, guest feedback resolution, and time management. Proven track record of enhancing visitor experiences and maintaining high service standards through exceptional customer support and communication skills. Seventeen years of experience in guest relations.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Lowe Family Farmstead
Kuna, Idaho
09.2024 - 10.2026
- Assisted guests with inquiries about farm activities and events.
- Managed ticket sales and coordinated entry for visitors.
- Provided information on farm products and seasonal offerings.
- Processed guest feedback to improve visitor experiences.
- Collaborated with team members to ensure smooth operations.
- Trained new staff on customer service protocols and best practices.
- Maintained cleanliness and organization in guest service areas.
- Resolved guest complaints in a professional manner.
- Fostered guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints with professionalism and efficiency.
- Provided assistance to guests throughout their stay.
Leasing Coordinator
Royal Gardens Apartments
Hemet, California
09.2014 - 11.2018
- Managed leasing inquiries and scheduled property tours for prospective tenants.
- Facilitated tenant move-ins and move-outs, ensuring seamless transitions and tenant satisfaction.
- Prepared lease agreements and ensured compliance with local regulations.
- Executed targeted marketing strategies to enhance visibility of available units.
- Responded promptly to tenant requests and maintained positive relationships.
- Collaborated with maintenance teams to address property issues efficiently.
- Developed relationships with prospective tenants by responding to inquiries in a timely manner.
- Updated property management software system with all new tenant information.
- Provided customer service support for tenants regarding issues such as rent payments or maintenance requests.
- Ensured compliance with state laws regarding landlord-tenant regulations.
- Assisted in the preparation of leasing documents such as leases, renewal agreements, addendums and other related paperwork.
- Drafted eviction notices in compliance with local laws.
- Processed applications from prospective tenants while verifying credit scores, employment status, income level.
- Coordinated with vendors for maintenance service requests and repairs.
- Inspected vacant units prior to move-in to ensure they meet standards set by the company.
- Delivered exceptional customer service by greeting clients, addressing concerns, showcasing units, and resolving issues promptly.
Education
High School Diploma -
Hemet High School
Hemet, CA06-2003
Some College (No Degree) - Massage Therapy
Concord Career Institute
San Diego, CASkills
- Customer service and support
- Guest feedback resolution
- Event coordination
- Tenant relations
- Marketing strategies
- Record keeping
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Detail-oriented approach
- Verbal and written communication
- Cash handling expertise
- Issue resolution strategies
- Guest accommodations management
- Shift management
- Multitasking abilities
- Interpersonal skills development
- Decision-making skills
Timeline
Guest Service Representative
Lowe Family Farmstead
09.2024 - 10.2026
Leasing Coordinator
Royal Gardens Apartments
09.2014 - 11.2018
High School Diploma -
Hemet High School
Some College (No Degree) - Massage Therapy
Concord Career Institute