Summer Dauzat
Marksville,LA
Overview
3
3
years of professional experience
Work History
Cashier
Chevron
Marksville, LA
03.2020 - 06.2020
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and recommendations.
- Managed cash register operations, including balancing at shift end.
- Collaborated with team members to ensure smooth store operations.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Guest Service Representative
Paragon Casino RV Resort
Marksville, LA
08.2017 - 01.2020
- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Provided information on resort amenities and local attractions to enhance guest satisfaction.
- Handled guest inquiries and resolved issues efficiently to maintain high service standards.
- Collaborated with team members to improve operational efficiency during peak hours.
- Processed reservations and maintained accurate records in the booking system for accountability.
- Conducted routine inspections of guest areas to uphold cleanliness and safety protocols.
- Trained new staff on customer service best practices and company policies for consistency.
- Implemented feedback mechanisms to gather guest insights, contributing to service enhancements.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Sr. Guest Service Representative
Paragon Casino RV Resort
Marksville, LA
01.2017 - 01.2020
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with variety of services and local attraction information.
- Maintained accurate and up-to-date records of guest information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Education
High School Diploma -
Marksville High School
Marksville, LA05-2017
Skills
Customer service
Work ethic and integrity
Patience and empathy
Time management
Cash handling
Collaboration
Written and verbal communication
Cash management
Cash register systems
Product restocking
Refunds and exchanges
Problem-solving
Cash drawer balancing
POS system operations
Staff training
Guest inquiries
Refund handling
Inventory management
Liquor law compliance
Spirit, wine, and beer expertise
Multitasking and organization
Data entry
Problem-solving
Proactive Sales Expertise & Building Customer Rapport
Timeline
Cashier
Chevron
03.2020 - 06.2020
Guest Service Representative
Paragon Casino RV Resort
08.2017 - 01.2020
Sr. Guest Service Representative
Paragon Casino RV Resort
01.2017 - 01.2020
High School Diploma -
Marksville High School