Summer Grandchamp
Prescott Valley,AZ
Summary
Dynamic and dependable, with a proven track record at Safeway for enhancing customer satisfaction through exceptional service and efficient handling of transactions. Skilled in cash management and customer relations, I excel in fast-paced environments, demonstrating strong problem-solving and communication abilities. Achieved a significant reduction in payment discrepancies, underscoring my commitment to accuracy and customer service excellence.
Overview
18
18
years of professional experience
Work History
Cashier
Safeway
03.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Receptionist
Rumours Full Service Salon
05.1996 - 05.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
Education
GED -
Bowman High
Santa Clarita, CA05.1997
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Order Taking
- Basic Math Competence
- Cash register systems
- Conflict Resolution
- Refunds and exchanges
- Merchandise Restocking
- Guest inquiries
- Order Verification
- Honest and Dependable
- Problem-Solving
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Relationship Building
Timeline
Cashier
Safeway
03.2013 - 05.2014
Receptionist
Rumours Full Service Salon
05.1996 - 05.2003
GED -
Bowman High
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