Summer Jones
Lebanon,TN
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with CVS
Overview
9
9
years of professional experience
Work History
Pharmacy Technician Trainee
New Horizon Pharmacy
Nashville, TN
09.2021 - 02.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked automated medication dispensing equipment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Educational Assistant
Metropolitan Nashville Public Schools
Nashville, TN
01.2006 - 08.2011
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Organized and guided skills practice, research and memorization tasks for students.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Prepared reports and paperwork for parent-teacher conferences.
Adult Mental Health Case Manager
Centerstone Community Mental Health Center
Nashville, TN
10.2002 - 01.2004
- Provided psychosocial support to develop coping skills and support personal goals for recovery.
- Worked with clients to provide resources based on needs.
- Monitored ongoing treatments for medication side effects, worsening of symptoms, and therapeutic response.
- Provided patients and family members with education regarding illness, medications and treatment plans.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Children’s Services Family Support Services
Tennessee Department Of Children's Services
Nashville, TN
05.2001 - 10.2002
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ04.2010
Bachelor of Science - Social Work
Middle Tennessee State University
Murfreesboro, TN05.2001
Skills
- Technician Assistance
- Answering and Routing Calls
- Cash Register Operation
- Team Collaboration
- Administrative Support
Timeline
Pharmacy Technician Trainee
New Horizon Pharmacy
09.2021 - 02.2022
Educational Assistant
Metropolitan Nashville Public Schools
01.2006 - 08.2011
Adult Mental Health Case Manager
Centerstone Community Mental Health Center
10.2002 - 01.2004
Children’s Services Family Support Services
Tennessee Department Of Children's Services
05.2001 - 10.2002
MBA - Business Administration
University of Phoenix
Bachelor of Science - Social Work
Middle Tennessee State University
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