Summer Kelly
Aurora,IL
Summary
Dynamic sales associate with a proven track record at Special Occasions East, excelling in customer service and visual merchandising. Leveraged strong team collaboration and a positive attitude to enhance customer satisfaction and foster repeat business. Adept at managing high-stress situations with professionalism.
Overview
3
3
years of professional experience
Work History
Sales Associate
Special Occasions East
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Lifeguard
Raging Waves
06.2022 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Currently -
West Aurora High School
Aurora, ILSkills
- Customer service
- Visual merchandising
- Team collaboration
- Positive Attitude
Timeline
Sales Associate
Special Occasions East
08.2024 - Current
Lifeguard
Raging Waves
06.2022 - 09.2024
High School Currently -
West Aurora High School
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