Summer Medwynter
Saint Albans,NY
Summary
I am a dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
7
7
years of professional experience
Work History
Sales Associate
Call It Spring
05.2019 - 12.2019
- Tracked stock using company inventory management software.
- Maintained organized, presentable merchandise to drive continuous sales.
Sales Associate
Forever 21
10.2019 - 01.2020
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Mobile Expert
Metro By T-Mobile
Queens, NY
06.2020 - 06.2021
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Monitored wireless sales space to establish familiarity with various carriers.
- Operated product tools, equipment, and point of sale terminals.
Sales Lead Manager
STOP PAIN NOW
11.2017 - 12.2019
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
Sales Lead Manager
Invicta Watch Group
03.2019 - 04.2020
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Effectively presented information to customers and responded to questions.
Engagement Specialist
Freedom Care
Lake Success, NY
06.2021 - Current
- Developed integrated approach to business-driven workforce development through effective marketing, public relations, and communications.
- Continually maintained and improved company's reputation and positive image in markets served.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new homecare specialists.
Retention Specialist
New York Health Care Inc
Valley Stream, NY
04.2024 - Current
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Compiled service reports for management review.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
Education
Bachelor of Science - Clinical Laboratory Science
CUNY York College
Queens, NY06.2026
Certified Phlebotomy Technician -
TIA School of Allied Health
Manhattan, NY10.2022
Diploma - Advanced Regents Diploma
Sewanahaka High School
Floral Park, NY06.2016
Skills
- Customer service
- Team management
- Organization
- Product and Service Sales
- Goals and Performance
- Direct sales
- Sales operation
- Time management
- Client Advocacy
- Care Coordination
- Records Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
- Documented and resolved patient related concerns which led to positive consumer experiences.
- Collaborated with team of home care specialist's in the development of the engagement Department
Timeline
Retention Specialist
New York Health Care Inc
04.2024 - Current
Engagement Specialist
Freedom Care
06.2021 - Current
Mobile Expert
Metro By T-Mobile
06.2020 - 06.2021
Sales Associate
Forever 21
10.2019 - 01.2020
Sales Associate
Call It Spring
05.2019 - 12.2019
Sales Lead Manager
Invicta Watch Group
03.2019 - 04.2020
Sales Lead Manager
STOP PAIN NOW
11.2017 - 12.2019
Bachelor of Science - Clinical Laboratory Science
CUNY York College
Certified Phlebotomy Technician -
TIA School of Allied Health
Diploma - Advanced Regents Diploma
Sewanahaka High School