Summer Nguyen
Wayne,MI
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in prescription filling and insurance verification. Recognized for enhancing workflow efficiency and maintaining compliance with healthcare regulations. Strong problem solving abilities and a commitment to patient confidentiality ensure high quality service and customer satisfaction. Adept at training staff and fostering team collaboration in fast paced environments.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
Wayne, MI
07.2023 - Current
- Processed and filled prescriptions accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing medication inventory and maintaining stock levels.
- Collaborated with healthcare providers to resolve prescription discrepancies efficiently.
- Operated pharmacy software systems for prescription processing and patient records management.
- Trained new technicians on pharmacy workflows and customer service protocols.
- Maintained cleanliness and organization of the pharmacy workspace to enhance efficiency.
- Supported insurance verification processes to facilitate timely medication dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Leader
Walgreens
Wayne, MI
07.2021 - 07.2023
- Supervised team operations to ensure smooth workflow and adherence to company policies.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Cashier
Walgreens
Wayne, MI
04.2021 - 07.2021
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Chuck E Cheese
Canton, MI
09.2019 - 04.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive dining experience and prompt service.
- Maintained cleanliness and organization of the cashier area to meet health and safety standards.
- Handled cash management tasks, including balancing drawers at the end of shifts.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints effectively, fostering customer satisfaction and retention.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Host
Red Apple Family Restaurant
Wayne, MI
03.2018 - 09.2019
- Greeted and seated guests, ensuring positive first impressions.
- Assisted with menu explanations, promoting daily specials to enhance guest experience.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Collaborated with kitchen staff to communicate guest needs and dietary restrictions accurately.
- Maintained cleanliness and organization of dining area, contributing to overall ambiance.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Wayne Memorial HighSchool
Wayne, MISkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Prescription filling
- Insurance verification
- HIPAA
- Drug safety
- Healthcare regulations
- Medicare and medicaid process
- Advanced math skills
- Quality assurance and control
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
Timeline
Pharmacy Technician
Walgreens
07.2023 - Current
Shift Leader
Walgreens
07.2021 - 07.2023
Cashier
Walgreens
04.2021 - 07.2021
Cashier
Chuck E Cheese
09.2019 - 04.2021
Host
Red Apple Family Restaurant
03.2018 - 09.2019
Wayne Memorial HighSchool