SUMMER RICHARDS
Summary
Highly detail oriented and motivated individual looking to expand my professional knowledge and skillset. Variety of previous work history provides a solid basis to build and develop a more professional skillset. High attention to detail and accurate accounting skills ensure monetary transactions are 100% accurate. Motivation to achieve success drives independent work and look to take on more responsibility. Looking to develop leadership capabilities and eventually step into a managerial position.
Overview
6
6
years of professional experience
Work History
Collections Agent
Citi
07.2024 - Current
- Analyzed financial statements of debtors to determine feasible payment solutions.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Advised delinquent customers on strategies for debt repayment.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
Customer Service Representative
Advanced Call Center Technologies
Johnson City
04.2024 - 07.2024
- Answer phones and provide support to customers on credit cards
- Initiate fraud and billing dispute claims
- Order cards and redeem points and rewards
- Provide everyday customer support
- Analyzed customer concerns to implement effective resolution strategies while maintaining strict compliance with financial regulations
Teller
Heritage Bank
07.2023 - 04.2024
- Regularly interact with customers to ensure their banking needs are met
- Money management and customer service are a priority in my current role
- Process high-volume financial transactions with precision while maintaining strict compliance with banking regulations and security protocols
ASM
TitleMax
04.2021 - 07.2023
- Handled many of our customer's transactions and paperwork
- Ensured great experience with world class service every time they interact with our brand
- One of the main providers of that world-class service
Customer Service Representative
Credit Central, LLC
03.2020 - 04.2021
- Ensure customers enter a friendly atmosphere and receive quality care.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided top quality control and eliminated downtime to maximize revenue.
- Handle customer calls and provide quality service
- Ensure customer loans and finances are handled promptly and professionally
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Credit Central
03.2020 - 04.2021
- Ensure customers enter a friendly atmosphere and ensure quality care from beginning to end
- Receive customer phone calls and provide quality service
- Ensure customer loans and finances are handled in a prompt and professional manner
Child Care Teacher
Kidtowne
01.2019 - 03.2020
- Managed 3-year-old age groups on a daily basis
- Ensured kids were well cared for and complied with all Alabama and DHR standard laws involving childcare
- Stepped into leadership role when supervisors were unavailable and voluntarily handled situations when they arise to provide most efficient care possible
Education
High School Diploma - General Education
01.2015
Skills
- CUSTOMER SERVICE
- MONEY MANAGEMENT
- ACCOUNT MANAGEMENT
- SALES
- ACTIVE LISTENING
- PROBLEM SOLVING
- CLEAR COMMUNICATION SKILLS
- Repayment negotiations
- Delinquent account management
Timeline
Collections Agent
Citi
07.2024 - Current
Customer Service Representative
Advanced Call Center Technologies
04.2024 - 07.2024
Teller
Heritage Bank
07.2023 - 04.2024
ASM
TitleMax
04.2021 - 07.2023
Customer Service Representative
Credit Central, LLC
03.2020 - 04.2021
Credit Central
03.2020 - 04.2021
Child Care Teacher
Kidtowne
01.2019 - 03.2020