Summer Robertson
Mansfield
Summary
Proven leader and expert in customer service with 14 years experience. Ive mastered inventory management, cutting costs, and resolving conflicts with a solution-focused approach. My ability to communicate effectively has ensured repeat satisfaction with guests, resuting in the business' success, showcasing my dedication to excellence and adaptability in fast-paced environments.
I am very motivated with engaging personality and flexible approach. Upbeat, friendly, and always seeking to build relationships with customers while exceeding their expectations and meeting their needs.
Overview
15
15
years of professional experience
Work History
Server
Bob Evans Restaurant
10.2017 - Current
- Able to work independently while contributing to a team work environment
- Developed strong rapport and genuine connections with regular customers through service, gaining repeat customers
- Mastered organaization and prioritization skills as well as the ability to multitask
- Expert communication skills acquired by talking with, and listening to customers, writing down special requests, and relaying accurate information into the POS system for the back of house to receive and satisfy customer orders.
- Work well under pressure and in high stress situations, ensuring my focus on what needs accomplished in a timely manner
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Manager
Taco Bell
03.2010 - 10.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Accounting And Finance
North Central State Cellelge
Dental Assisting
Madison Adult Career Center
01-2015
High School Diploma -
Mansfield Senior High School
01-2012
Skills
- Communication; listening, documenting, and relaying
- Expert customer service
- Charting/logging information and data
- money management/budgeting
- Guest engagement
- Hospitality service expertise
- Inventory management
Timeline
Server
Bob Evans Restaurant
10.2017 - Current
Manager
Taco Bell
03.2010 - 10.2017
Accounting And Finance
North Central State Cellelge
Dental Assisting
Madison Adult Career Center
High School Diploma -
Mansfield Senior High School
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