Summer Rosio
Columbia,MS
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Manager
The Deck
Columbia, MS
08.2017 - 11.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Store Associate
Berlan's Department Store
Columbia, MS
06.2002 - 09.2002
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Sandwich Artist
Subway Restaurants
Coumbia, MS
01.1999 - 04.1999
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials and took orders.
- Shared information with customers about menu items, preparation methods and ingredients.
- Operated manual and electric appliances to peel, slice and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cooked batches of food according to standard recipes.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Inspected kitchen equipment and appliances six times per week to verify functional operation
Education
Associate of Arts - General Studies
Pearl River Community College
Poplarville, MS09.2002
High School Diploma -
Columbia High School
Columbia, MS05.2001
Skills
- Program Optimization
- Department Oversight
- Sales Promotion
- Quality Assurance
- Decision Making
- Business Leadership
- Goal Setting
- Team Leadership
- Supplier Monitoring
- Mathematical Calculation and Reasoning
- Customer Service Management
- Assignment Delegation
- Performance Assessment
- Human Resources Oversight
- Verbal and Written Communication
- Focus and Follow-Through
- Originality and Creativity
- Desktops, Laptops and Mobile Devices
- Records Organization and Management
- Multitasking and Prioritization
- Calendar Management
- Customer Relations
- Direct Sales
- POS Terminal Operations
- Cost Reduction
- Problem Anticipation and Resolution
- Money Handling
- Price Structuring
- Waste Management and Reduction
- Financial Statement Review
- Needs Assessment
- Multitasking and Prioritization
Timeline
Store Manager
The Deck
08.2017 - 11.2021
Store Associate
Berlan's Department Store
06.2002 - 09.2002
Sandwich Artist
Subway Restaurants
01.1999 - 04.1999
Associate of Arts - General Studies
Pearl River Community College
High School Diploma -
Columbia High School