Summer Scott
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shift Lead
Backyard Bowls
Santa Barbara
11.2023 - Current
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Delegated tasks to employees
- Evaluated employee performance, delivering individualized feedback and praise.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted with managing labor rates
Barista
Starbucks/Kroger
Glendale
09.2021 - 08.2023
- Operated Cash Register
- Assisted Customers
- Prepared and served hot and cold drinks
- Cleaned and sanitized workstation
- Described menu items and suggested products to customers
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Server
Page Springs Cellars
Cornville
02.2021 - 08.2021
- Organized various wines in wine room
- Operated cash register
- Prepared and served wine using wine service techniques
- Handled customer inquiries regarding product availability and pricing information.
- Assisted customers at tastings by pouring samples and offering educational information about featured wines.
- Stocked shelves with merchandise in tasting rooms and retail areas.
Bookstore Clerk
Mingus Union High School
Cottonwood
05.2018 - 08.2019
- Operated cash register
- Trained and supervised new staff on store policies, customer service excellence, and inventory management.
- Repaired/Organized textbooks
- Assisted students with purchases
- Operated copy machine/ID machine
- Answered phone calls to assist customers with questions and orders.
- Assisted customers with special orders, product inquiries, and returns and exchanges.
- Counted and balanced cashier drawers.
Education
B.S. - Criminology and Criminal Justice
Arizona State University
Phoenix, AZ05.2023
Associate of Arts Degree -
Yavapai College
Prescott, AZ05.2021
Mingus Union High School Diploma -
Mingus Union High School
Cottonwood, AZ05.2019
Skills
- Customer service
- Cash handling
- Employee training
- Work delegation
- Problem solving
- Team collaboration
- Conflict resolution
References
References available upon request.
Timeline
Shift Lead
Backyard Bowls
11.2023 - Current
Barista
Starbucks/Kroger
09.2021 - 08.2023
Server
Page Springs Cellars
02.2021 - 08.2021
Bookstore Clerk
Mingus Union High School
05.2018 - 08.2019
B.S. - Criminology and Criminal Justice
Arizona State University
Associate of Arts Degree -
Yavapai College
Mingus Union High School Diploma -
Mingus Union High School
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