Summer Stehno
Huntington Beach,CA
Summary
Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Olive Pit
2022.12 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server/Bartender
Crestline Cafe
2022.05 - 2022.10
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Communications Coordinator
Rim Of The World Recreation And Parks District
2019.08 - 2022.10
- Generated clear, concise and original verbiage for written communications.
- Helped edit and review content across internal platforms.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Leveraged analytics to optimize communications strategies, better targeting audiences and achieving desired engagement and responses.
- Updated website and social media pages with well-coordinated communications aimed at conveying information, generating interest and mitigating negative press.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Guest Room Attendant
UCLA Conference Center
2017.08 - 2019.08
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
Cashier/Customer Service Representative
711 Franchise
2015.10 - 2018.06
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Foothill High School
Henderson, NV06.2013
Skills
- Wine Pairings
- Food and Beverage Pairings
- Food Preparation and Safety
- High-Volume Dining
- Dining Customer Service
- Suggestive Selling
- cash handling
- Bartending
- Time management
Timeline
Server
Olive Pit
2022.12 - Current
Server/Bartender
Crestline Cafe
2022.05 - 2022.10
Communications Coordinator
Rim Of The World Recreation And Parks District
2019.08 - 2022.10
Guest Room Attendant
UCLA Conference Center
2017.08 - 2019.08
Cashier/Customer Service Representative
711 Franchise
2015.10 - 2018.06
High School Diploma -
Foothill High School
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