Summer Taylor
Chouteau,Oklahoma
Summary
Dynamic leader with a proven track record, adept in merchandise planning and exceptional customer service. Expert in enhancing team performance and reducing turnover through effective training and mentoring. Skilled in project management and problem-solving, consistently achieving continuous improvement and operational excellence.
Overview
15
15
years of professional experience
Work History
Store Trainer
Loves Travel Stop
Chouteau, OK
07.2021 - Current
- Regularly reviewed current industry best practices in retail training methods and materials, adjusting content as needed to remain up-to-date and competitive.
- Provided hands-on assistance with daily tasks when necessary, helping reinforce learned concepts in real-time work scenarios for maximum retention.
- Developed ongoing coaching strategies to support continuous professional development among team members beyond initial training programs.
- Enhanced customer satisfaction by delivering personalized in-store training sessions to address specific needs and preferences.
- Aligned individual training objectives with broader store goals, ensuring each team member understood their role in contributing to overall success and were equipped with the knowledge necessary to excel.
Department Lead
Kohl's
Tulsa, Ok
11.2018 - 07.2021
- Overseeing day to day operations while making work processes more efficient
- Providing excellent customer service and directing work flow.
- Executing department merchandising functions to company standards.
- Train new employees to company standards.
- Help process Amazon returns for weekly picks.
- Promoted credit lines to qualifying customer and explaining the benefits of the reward program.
- Processed online orders from customers.
Area Supervisor - Home Department
Ross Dress for Less
Tulsa, OK Catoosa, Ok
11.2009 - 09.2016
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Directed daily workflow of 5+strong team in every department.
- Resolved customer disputes using excellent customer service.
- Ensuring proper merchandise preparation in home department while assisting associates in other departments to help maintain whole store presentation.
Education
Anthropology
University of Tulsa
Tulsa, OKMedical Assistant - Medical Assisting
Career Point College - Tulsa
Tulsa, OK07.2007
Skills
- Merchandise planning
- Attention to Detail
- Organizational Skills
- Training and mentoring
- Task Prioritization
- Adaptability
- Project Management
- Problem-solving abilities
- Multitasking
- Reliability
- Decision-Making
- Continuous Improvement
- Excellent customer service skills
Timeline
Store Trainer
Loves Travel Stop
07.2021 - Current
Department Lead
Kohl's
11.2018 - 07.2021
Area Supervisor - Home Department
Ross Dress for Less
11.2009 - 09.2016
Anthropology
University of Tulsa
Medical Assistant - Medical Assisting
Career Point College - Tulsa