Summary
Overview
Work History
Education
Skills
Timeline
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Summer Walker

Indianapolis,IN

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Manager

Checksmart Financial
06.2018 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Supervisor

Meijer
02.2016 - 06.2018
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Front End Supervisor

Kroger
08.2008 - 03.2017
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Emmerich High School
Madison Ave
03.1998

Skills

  • Operations Management
  • Workforce Management
  • Financial Management
  • Business Administration
  • Expense Tracking
  • Business Development
  • Staff Development
  • Sales Techniques
  • Customer Relationship Management (CRM)
  • Staff Management
  • Schedule Preparation
  • Team Leadership
  • Time Managementa32E67

Timeline

Manager

Checksmart Financial
06.2018 - Current

Supervisor

Meijer
02.2016 - 06.2018

Front End Supervisor

Kroger
08.2008 - 03.2017

High School Diploma -

Emmerich High School

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Summer Walker