Summer Winters
Walland,TN
Summary
Experienced and meticulous front desk candidate with skills using POS systems, phone lines, handling payments, and providing exceptional service in a busy guest oriented setting. Proficient with reception tasks, organization, and handling operations with a friendly and warm approach.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Best Western Plus Apple Valley Lodge
04.2022 - 10.2023
- Managed pleasant check-in process for guests, collected payments, made new reservations, sold rooms, took phone calls, assisted in-house guests with any questions or conflicts, maintained accurate status of rooms in system, performed cash register count, and cleaned front desk area.
Server
Paula Deen's Family Kitchen
06.2021 - 08.2021
- Served southern cuisine promptly to tables, worked with POS system to place orders, and performed assigned side duties during and after shift.
Hostess
Paula Deen's Family Kitchen
10.2020 - 01.2021
- Entered guest information in register to provide accurate wait times, set tables, sat tables according to requests, and cleaned host stand.
Hostess
Five Oaks Farm Kitchen
02.2020 - 07.2020
- Entered guest information in register to provide accurate wait times, took phone calls, set tables, sat tables, cleaned around host stand, and checked restrooms.
Cashier
Big Rock Candy Kitchen
04.2017 - 11.2019
- Answered guest questions, used up-selling techniques to sell products, handed out samples, assisted with orders, completed transactions on register, stocked/organized inventory, and helped close store.
Sales Associate
Old Time Photo
07.2017 - 05.2018
- Discussed best fitting theme with guest prior to photos, assisted with wardrobe change, reviewed and completed photo sales, and cleaned store.
Education
Coursework in Nursing -
East Tennessee State University
Sevierville, TN12.2022
Associate of Science in Health Sciences -
Walters State Community College
Sevierville, TN08.2020
High School Diploma -
Pigeon Forge High School
Pigeon Forge, TN05.2018
Skills
- Customer Service
- Guest Relations
- Administrative Support
- POS Systems
- Cash Handling
- Payment Collection
- Attention to Detail
- Conflict Resolution
- Multi-Line Phone Systems
- Upselling/Sales
- Restaurant
- Retail
Timeline
Front Desk Clerk
Best Western Plus Apple Valley Lodge
04.2022 - 10.2023
Server
Paula Deen's Family Kitchen
06.2021 - 08.2021
Hostess
Paula Deen's Family Kitchen
10.2020 - 01.2021
Hostess
Five Oaks Farm Kitchen
02.2020 - 07.2020
Sales Associate
Old Time Photo
07.2017 - 05.2018
Cashier
Big Rock Candy Kitchen
04.2017 - 11.2019
Coursework in Nursing -
East Tennessee State University
Associate of Science in Health Sciences -
Walters State Community College
High School Diploma -
Pigeon Forge High School
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