Summer Ann Hernandez
French Ellison Truck Center, LK Jordan (temp to hire)
SAN ANTONIO,TX
1
Certification
6
years of professional experience
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Receptionist
1 Year 11 Months- Greeted and assisted visitors to create a professional and welcoming front desk experience.
- Taking over 50 calls per day, directing them to the appropriate department and taking accurate messages
- Organized and maintained front desk area to ensure a clean, efficient work space
- Assisted with administrative tasks, including scanning invoices, mailing, and responding to emails to support office operations.
- Managed delivery of incoming packages to ensure timely distribution
- Managed over 50 calls daily, directing inquiries to appropriate departments and accurately taking messages.
- Reason for leaving: Seeking new opportunities as the company is unable to maintain the position long-term.
- Coordinated communication between departments to facilitate seamless workflow and information exchange.
Dispatcher
5 Months- Coordinated and scheduled plumbing and HVAC service calls to meet customer needs
- Assigned plumbers and technicians to job sites based on availability and urgency
- Maintained records of service calls to ensure timely responses to customer inquiries
- Left plumbing/HVAC industry after assessing long-term career fit.
ACCOUNTANT INTERN/ Receptionist
1 Year 3 Months- Processed open invoices to maintain financial records.
- Input AFE budgets into system for workovers and construction projects
- Upload JIBS to docvue/ OGSYS
- Manage and prioritize incoming emails, correspondence, and other documents
- Greet and assist visitors, handle incoming calls, and direct inquiries to the appropriate department
- Coordinate and prepare materials for meetings
- Arranged catering for meetings by selecting and ordering breakfast and lunch options.
- Reason for leaving: Internship completed and seeking a permanent opportunity.
SALES LEAD
8 Months- Coordinated the sales department.
- Collaborated with team to consistently meet monthly sales quotas
- Processed cash and credit card payments
- Created engaging ads for social media platforms to enhance brand visibility
- Transitioned to an office-based administrative role for career growth.
CUSTOMER SERVICE REP
1 Year 8 Months- Handled move-in and move-out calls for customers
- Activated electricity service for new homeowners
- Ensured customers received clear billing information to facilitate understanding of charges.
- Facilitated the addition of spouses or roommates to contracts to reflect current living arrangements.
- Transitioned from role to explore new opportunities aligned with career goals.
Education
High School Diploma
No Degree - Medical Assistant
Skills
Telephone etiquette
Office administration
Data entry
Scheduling appointments
Time management
Client Relations
Adaptability
Phone etiquette
Database Management
Empathy
Patience
Professional demeanor
Professional demeanor
Personal Information
Work Permit: Authorized to work in the US
Certification
TABC certified, Foodhandlers certified, CPR certified
Accomplishments
- Positioned as key team member to transfer data from hard copy into new digital database.
Timeline
Dispatcher
1st CALL PLUMBING & AC
09.2024 - 02.2025Read More
Receptionist
French Ellison Truck Center, LK Jordan (temp to hire)
08.2024 - 07.2026Read More
ACCOUNTANT INTERN/ Receptionist
BLACK BRUSH OIL & GAS
10.2022 - 01.2024Read More
SALES LEAD
FIX IT FREDDY
11.2021 - 07.2022Read More
CUSTOMER SERVICE REP
CPS ENERGY OF SAN ANTONIO
09.2020 - 05.2022Read More
Northeast James Madison High School
High School Diploma
Read More
Concorde Career College
No Degree from Medical Assistant
Read More