Summer Hernandez
Greenbrae,CA
Summary
Dynamic Patient Care Coordinator at HearingLife with a proven track record in HIPAA compliance and exceptional customer service. Expertly streamlined patient scheduling and communication, enhancing satisfaction and reducing errors. Adept at building client relationships and presenting beauty products, ensuring a personalized experience that drives engagement and loyalty.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Professional in cosmetics application with strong ability to enhance natural beauty and create diverse looks. Skilled in color theory, skin care, and product knowledge, ensuring high-quality outcomes. Team-oriented with focus on collaboration and adaptability to shifting demands. Valued for reliability and results-driven approach.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
HearingLife
Corte Madera, CA
06.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Makeup Artist
Tom Ford Beauty
Corte Madera, CA
01.2020 - 01.2022
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
Fragrance Specialist
Tom Ford
Corte Madera, CA
01.2020 - 01.2022
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Demonstrated adaptability by successfully promoting various fragrance brands and adjusting sales techniques to meet the unique needs of each customer.
- Improved overall store performance by sharing best practices learned from training sessions with fellow team members.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
Education
Lassen Community College
Susanville, CASkills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Goal setting
- Client relationship building
- Beauty trends
- Product presentation
Timeline
Patient Care Coordinator
HearingLife
06.2022 - Current
Makeup Artist
Tom Ford Beauty
01.2020 - 01.2022
Fragrance Specialist
Tom Ford
01.2020 - 01.2022
Lassen Community College
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