Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Summerlyn Hayes

Gardena

Summary

Diligent [Desired Position] with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver

Veterans Administration
07.2019 - Current
  • Laundered clothing and bedding to prevent infection
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
  • Aided with mobility and independence for disabled individuals and continually monitored safety
  • Organized oral medications for clients following dosage and schedule requirements
  • Contacted medical providers on behalf of clients to follow up on appointments
  • Supported bathing, dressing and personal care needs
  • Drove clients to doctors' appointments and social outings

Student Phlebotomist

Fatima Medical Center
03.2025 - 03.2025
  • Improved patient satisfaction with compassionate care and clear communication about the phlebotomy process.
  • Supported patient privacy by maintaining strict confidentiality of personal health information in accordance with HIPAA regulations.
  • Reduced patient wait times by efficiently prioritizing tasks and managing multiple patients simultaneously.
  • Increased overall clinic efficiency with thorough record-keeping of patient information, test orders, and specimen labels.
  • Enhanced patient outcomes with timely completion of blood tests needed for diagnosis or treatment decisions made by healthcare providers.
  • Streamlined clinic operations by assisting with administrative tasks like scheduling appointments, updating electronic health records, and restocking supplies when necessary.
  • Conducted venipuncture and other CT procedures.

Office Assistant

J & J Cleaning Company
06.2015 - 02.2023
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
  • Dispersed incoming mail to correct recipients throughout office
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy
  • Prepare bank deposits

Dental Receptionist

Dr. Andre Burgess
05.2017 - 07.2019
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication
  • Answered telephones and directed calls to appropriate medical or administrative staff
  • Took customer payments and billed insurance companies for remaining balance
  • Managed front office customer service, appointment management and billing
  • Scheduled and confirmed patient appointments and consultations
  • Verified, updated and entered patient information into system
  • Gathered medical information, dental health history from patients

Customer Service

Sprouts Market
05.2018 - 04.2019
  • Assisted with purchases, locating items and signing up for rewards programs
  • Promoted specific item options to drive sales and achieve add-on purchases
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Resolved issues with cash registers, card scanners and printers
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Tracked inventories and input equipment counts into warehouse databases

Education

Certificate/Diploma: Phlebotomy - Medical Laboratory Science

AUMT Institute
Carson, CA
03-2024

Certificate/Diploma: General Education -

Redondo Union High School
06.2015

Skills

  • Customer Service
  • BLS/AED
  • Injections/Venipuncture
  • ECG
  • Teamwork
  • Phone reception
  • HIPAA & Privacy Act Regulations
  • Patient intake & vitals
  • Time management
  • Front/Back Office MA
  • Microsoft/Excel
  • Problem Resolution

Certification

  • Medical Assistant, Montes Healthcare College
  • BLS/AED, American Heart Association
  • HIPAA/OSHA Certification, Montes Healthcare College, 12/01/23
  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA). Licenses number: Awaiting

Timeline

Student Phlebotomist

Fatima Medical Center
03.2025 - 03.2025

Caregiver

Veterans Administration
07.2019 - Current

Customer Service

Sprouts Market
05.2018 - 04.2019

Dental Receptionist

Dr. Andre Burgess
05.2017 - 07.2019

Office Assistant

J & J Cleaning Company
06.2015 - 02.2023

Certificate/Diploma: General Education -

Redondo Union High School

Certificate/Diploma: Phlebotomy - Medical Laboratory Science

AUMT Institute

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Summerlyn Hayes