Shaqala Robbins
Saint Louis,MI
Summary
I am a hardworking, dependable, and caring person who takes pride in doing my best in every job I take on. I have experience in customer service, pharmacies, warehouse order selecting, and operating pallet jacks. I enjoy helping others, working with a team, and creating a positive environment wherever I work. I am a quick learner, responsible, and always willing to step up and help when needed. I bring a positive attitude, strong work ethic, and a genuine desire to grow, learn, and make a difference in the workplace.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
Savannah, GA
07.2019 - 02.2020
- Assisted customers with inquiries related to AT&T products and services through handling inbound calls and communications.
- Performed basic troubleshooting for wireless service, software, and hardware issues, focusing on client devices such as smartphones, tablets, and computers.
- Reviewed customer accounts for accuracy, processed service activations, and aided in upgrades and plan modifications.
- Managed new service requests and modifications, processing orders for existing accounts.
- Executed transactions and prepared orders with precision and speed.
- Demonstrated strong teamwork and a customer-focused mindset.
- Delivered exceptional customer support through multi-channel communication, enhancing overall customer satisfaction.
Early Morning Stocker
Burlington Coat Factory Distribution Center
Savannah, GA
03.2020 - 08.2022
- Coordinated efficient stocking of merchandise to optimize inventory management and product placement.
- Monitored inventory levels, identifying discrepancies and coordinating with management for resolution.
- Unloaded arriving product stock and moved to store display areas.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Provided excellent customer service, addressing questions and assisting shoppers in locating desired items.
- Ensured customer satisfaction with well-stocked shelves and prompt assistance during early morning hours.
- Collaborated with team members to complete stocking tasks quickly, ensuring smooth store operations during business hours.
- Collaborated effectively with other departments within the store to address unique stocking needs or challenges during early morning hours.
Warehouse Order Picker
Aldi Warehouse O'fallon
Saint Louis, MI
04.2022 - 11.2022
- Unloading incoming shipments, inspecting products for damage or discrepancies, and ensuring correct items are received.
- Picking specific items for store orders and preparing them for delivery.
- Packing goods according to work orders and ensuring they are correctly labeled and shipped out to the right stores.
- Safely operating powered industrial equipment, such as forklifts and pallet jacks, to move and stack products.
- Working with the team to ensure orders are fulfilled accurately and efficiently to meet deadlines.
- Adhering to safety guidelines, maintaining a clean warehouse, and notifying management of any quality or safety concerns.
- Collaborating with other team members to achieve warehouse goals and maintain smooth operations.
- Working in various temperatures, including refrigerated and freezer environments, depending on the product.
- Coordinated with shipping department to ensure timely dispatch of orders.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
- Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
Grocery Team Member
Field Foods
Saint Louis, MI
09.2022 - 09.2023
- Monitor produce for freshness, removing any wilted, bruised, or damaged items from the sales floor. This prevents spoilage and keeps displays appealing to customers.
- Inspect and wash all incoming fresh fruits to remove dirt, pesticides, and other contaminants.
- Use knives and other tools to peel, core, slice, and dice various fruits according to recipes and daily prep lists.
- Properly package, date, and label all prepared fruit for storage in designated containers and refrigerated areas to maintain freshness and prevent spoilage.
- Follow a "first-in, first-out" (FIFO) system to ensure older products are used before new ones, minimizing waste.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Pharmacy Technician
Walmart
Saint Louis, MI
09.2023 - 05.2024
- Managed medication inventory, ensuring optimal stock levels and reducing discrepancies.
- Assisted pharmacists in filling prescriptions accurately and efficiently, enhancing customer service experience.
- Collaborated with healthcare providers to resolve prescription issues, ensuring timely patient care delivery.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
CVS Pharmacy
Saint Louis, MI
05.2024 - 03.2025
- Conducted regular audits of prescription records, maintaining accuracy and adherence to regulatory standards.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with healthcare providers to resolve prescription issues, ensuring timely patient care delivery.
- Assisted pharmacists in filling prescriptions accurately and efficiently, enhancing customer service experience.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Warehouse Order Selector
McKesson
Saint Peter, IL
02.2025 - 05.2025
- Operated electric pallet jack to efficiently transport products within warehouse environment.
- Selected and packed orders accurately, ensuring timely delivery to clients.
- Collaborated with team members to maintain optimal inventory levels and organization.
- Conducted regular quality checks on incoming and outgoing shipments to uphold standards.
- Optimized workflow processes, resulting in increased order fulfillment speed and accuracy.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Recorded daily activities for inventory control.
- Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
- Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Assisted in inventory management by conducting regular cycle counts and updating stock records accordingly.
- Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
- Demonstrated adaptability during peak seasons by willingly taking on additional responsibilities, such as packing and shipping tasks.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Safely and securely loaded items to prevent damage during transport.
Order Picker
Amazon
Saint Louis, MI
10.2025 - Current
- Operated handheld scanners to efficiently locate items within warehouse environment.
- Collaborated with team members to optimize workflow and minimize delays in the picking process.
- Worked fast to meet assigned daily picking quotas.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
Education
High School Diploma -
Windsor Forest Highschool
2018
Skills
- Facilitated heavy lifting operations, contributing to operational efficiency and safety compliance
- Resolved customer issues through proactive problem-solving abilities, increasing retention rates
- Leveraged active listening to identify customer needs, enhancing overall experience
- Fostered a positive and professional atmosphere, contributing to team morale
- Adapted to a flexible schedule, ensuring availability for peak business hours
- Delivered outstanding customer service, leading to repeat business and referrals
- Demonstrated adaptability and dependability, positively impacting team performance
- Drove sales and marketing efforts that significantly contributed to business growth
- Engaged customers effectively, creating memorable interactions that encouraged loyalty
Certification
Certified Phamacy Technician (CPhT)
Timeline
Order Picker
Amazon
10.2025 - Current
Warehouse Order Selector
McKesson
02.2025 - 05.2025
Pharmacy Technician
CVS Pharmacy
05.2024 - 03.2025
Pharmacy Technician
Walmart
09.2023 - 05.2024
Grocery Team Member
Field Foods
09.2022 - 09.2023
Warehouse Order Picker
Aldi Warehouse O'fallon
04.2022 - 11.2022
Early Morning Stocker
Burlington Coat Factory Distribution Center
03.2020 - 08.2022
Customer Service Representative
Concentrix
07.2019 - 02.2020
High School Diploma -
Windsor Forest Highschool