Sungihn Kim
Hackensack,NJ
Summary
Proven Insurance Agent and Pharmacist with a track record of enhancing client relations and retention at CNS Agency and Partners HealthCare. Specializes in policy knowledge and customer service, achieving significant sales targets and optimizing patient care through meticulous attention to detail and strong ethical standards. Expert in client follow-up and maintaining rigorous drug records. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
32
32
years of professional experience
Work History
Insurance Agent
CNS Agency
01.2010 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
Pharmacist
Partners HealthCare
01.2002 - 01.2010
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Educated patients on proper medication use.
- Managed drug and supply inventories.
Pharmacist
Rahway Hospital
01.1992 - 01.2002
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
Education
Bachelor of Science - Pharmacy
Arnold And Marie Schwartz College of Pharmacy
Brooklyn, NY06.1991
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
- Auto insurance
- Policy Knowledge
- Client Retention
- Policy Renewals
- Property insurance
- Data Entry
- New Agent Training
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
CNS Agency
01.2010 - Current
Pharmacist
Partners HealthCare
01.2002 - 01.2010
Pharmacist
Rahway Hospital
01.1992 - 01.2002
Bachelor of Science - Pharmacy
Arnold And Marie Schwartz College of Pharmacy
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