Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Sunni Shepherd

Verbena,AL

Summary

Able to think efficiently and quickly solve any conflicts in any area of business. Willingness to take on added responsibilities to meet team goals. Friendly and caring to everyone I come in contact with. Hardworking Shift Leader. Engaging as employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

22
22
years of professional experience

Work History

Shift Supervisor

Frank Norton, LLC
09.2022 - 07.2023
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Night Auditor

Compfort Inn And Suites
04.2016 - 11.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency

Support Care Coordinator

Progressive Personal Care, INC
05.2008 - 04.2014
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported patient care excellence via planning and interpretation of programs.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Recognized and reported abnormalities or changes in patients' health status to case manager

Assistant Manager - Operations

Hampton Inn By Hilton
02.2001 - 08.2005
  • Supervised operations team to support operational excellence and excellent customer service.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Master of Science - Cognitive Psychology

Tulane University
Biloxi, MS
01.2005

Bachelor of Science - Human Resources Management

University of Anchorage Alaksa
Anchorage, AK
05.2004

Skills

  • Conflict Resolution Techniques
  • Hospitality Management
  • Adaptable Style
  • Encouraging Others
  • Social Perceptiveness
  • Negotiation and Conflict Resolution
  • Behavioral Guidance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Shift Supervisor

Frank Norton, LLC
09.2022 - 07.2023

Night Auditor

Compfort Inn And Suites
04.2016 - 11.2020

Support Care Coordinator

Progressive Personal Care, INC
05.2008 - 04.2014

Assistant Manager - Operations

Hampton Inn By Hilton
02.2001 - 08.2005

Master of Science - Cognitive Psychology

Tulane University

Bachelor of Science - Human Resources Management

University of Anchorage Alaksa

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Sunni Shepherd