Sunnie Robinson
Sacramento,Ca
Summary
Customer service representative with over 20 years of experience in customer service. Possess excellent customer service, sales, and communication skills. Implemented a new training strategy, when Covid to train 30 new associates due to increase of 67% customers for organic produce home delivery service within a 2-month window. Seeking to leverage my customer service skills to land a position as a dedicated customer service representative.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
El Dorado Physical Therapy
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Scheduler MDI
MDImaging Redding Ca
07.2021 - Current
- Scheduling MRIs, CTs, Pets. Start authorizations check orders for correct information so no delays in authorizations or scheduling. Coding for PETs and Medicare patients. Work with the referring office to ensure patients are scheduled in a timely manner. Communicate with patients on scheduling.
ADDECO
03.2021 - 04.2022
- BVT Publishing Email student needs, online order questions, billing issues help with online support.
- MDImaging see above experience.
- Mercy Medical Center House Sup office fill scheduling due to call outs. Ensure coverage breaks lunches ect. Answer calls and forward to correct department. Temp position during Covid.
Farm Fresh To You
10.2018 - 03.2021
- Call center Supervisor assisted with customer orders, credit for damaged and missing items in deliveries. Revamped new training due to 67% customer increase during covid. Trained and hired new associates. Billing and audits for updating customer payment methods.
Footlocker Inc
05.2005 - 10.2018
- Store manager multiple locations Sacramento to Bay area, Customer service, sales, training inventory control, store visuals, scheduling. Market leader for multiple stores.
Education
High School graduate -
West Vally High
Skills
- Excellent communication
- Organized
- Scheduling
- Billing/insurance authorization
- Sales
- Customer service
- Training
Timeline
Patient Care Coordinator
El Dorado Physical Therapy
01.2024 - Current
Scheduler MDI
MDImaging Redding Ca
07.2021 - Current
ADDECO
03.2021 - 04.2022
Farm Fresh To You
10.2018 - 03.2021
Footlocker Inc
05.2005 - 10.2018
High School graduate -
West Vally High
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