Sunny Dolan
Summary
Resourceful Scheduling Coordinator and Trainer with proven track record of success in managing day to to day responsibilities and additional opportunities to aid in our organization's growth. Empathetic and active listener committed to efficiently managing flow of patient calls, offering high level service and accurate solutions. High-performing with sharp eye for reliable schedules, documentation and communication.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Marathon Health
07.2023 - Current
- Answer telephone calls and written correspondence to answer questions and assist with patient's needs, recognizing and delegating needs, outside of our scope of responsibility, to the appropriate team and escalating issues/feedback when needed or requested.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Successfully navigate Salesforce and Athena to schedule patients.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Freelance Associate
Co-Works Interparfum
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Operations Manager
Talbots
09.2016 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Arts - Business
Rock Valley College
Rockford05.2020
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Excellent Customer Service and Communication Skills
- Teamwork and Collaboration
Timeline
Scheduling Coordinator
Marathon Health
07.2023 - Current
Freelance Associate
Co-Works Interparfum
09.2022 - Current
Operations Manager
Talbots
09.2016 - 07.2023
Associate of Arts - Business
Rock Valley College