Sunshine McCurdy
Casper,WY
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Ka Ko Jo's
Casper , WY
2023.06 - 2024.01
- Trained new employees, delegated daily tasks, and responsibilities.
- I used POS software to accurately complete cash and credit card transactions, demonstrating proficiency in technical tools.
- Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary delays due to hazards of inefficient layouts.
- I enforced company policy.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Temp Worker
Express Employment
Casper , WY
2022.08 - 2023.06
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained database systems to track and analyze operational data.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Utilized database systems to schedule appointments and follow-ups.
House Parent
Unaccompanied Students Initiative
Casper , Wyoming
2022.08 - 2022.11
- Demonstrating a strong commitment to student safety and well-being, I developed and enforced safety policies and procedures.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Provided emergency response during shifts and when on call.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Developed, implemented, and monitored residential policies and procedures.
Direct Care Professional
Arcuri Disability Services
Casper , Wyoming
2020.09 - 2021.11
- Provided emotional support and encouragement to clients.
- Facilitated group activities to promote socialization among clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
- Monitored client behavior and documented any changes in condition or attitude.
- Transported clients to medical appointments and other activities as needed.
- Observed client interactions and reported any concerns to the supervisor.
- Administered medications following established protocols and guidelines.
- Maintained accurate records of client care services provided according to agency standards.
- Supported clients' rights by respecting their dignity and privacy at all times.
Education
Associate of Arts - Social Work
Casper College
Casper, WY2023-12
Skills
- 10 + years of customer service on the phone and in person.
- 5 + years of data entry experience
- Experience and training in crisis management.
- Strong scheduling and multitasking skills.
- Experience in administering medication
- Experience in running logs, reports, documentation, and HIPPA, and confidential practices.
Affiliations
I enjoy reading time-piece books to learn about different periods of history. I also enjoy painting, and when I have spare time, I enjoy volunteering for the Wyoming rescue mission as well as other worthy causes.
Timeline
Shift Leader
Ka Ko Jo's
2023.06 - 2024.01
Temp Worker
Express Employment
2022.08 - 2023.06
House Parent
Unaccompanied Students Initiative
2022.08 - 2022.11
Direct Care Professional
Arcuri Disability Services
2020.09 - 2021.11
Associate of Arts - Social Work
Casper College
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