Sarah Hanley
Las Vegas,NV
Summary
A highly organized and adept professional with a proven ability to thrive in high-stress environments. Known for cultivating strong customer relationships and fostering connections with regular patrons. Demonstrates exceptional proficiency in handling diverse business tasks with ease, showcasing a problem-solving mindset. Committed to delivering unparalleled service and contributing to the overall success of the organization through a blend of organizational prowess, customer-centric approach, and effective problem-solving skills.
Overview
5
5
years of professional experience
Work History
Banquet Captain
Ruby River Hotel
05.2022 - 01.2024
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Osprey Restaurant & Bar
03.2022 - 01.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Event Planner
Those Girls
03.2019 - 10.2020
- Efficiently managed incoming calls, scheduling appointments with clients to discuss event requirements and preferences.
- Collaborated with clients to curate bespoke catering experiences, ensuring personalized menus that exceeded their expectations.
- Executed the setup and decoration of altars, backdrops, and red carpet events, contributing to visually stunning and memorable occasions.
- Applied a creative touch to room layouts and floral arrangements, translating clients' visions into captivating and aesthetically pleasing environments.
Education
High School Diploma -
Glen Dow Academy of Hair Design And Salons, Inc.
Spokane, WA07.2014
Skills
- Inventory Management
- Project Management
- Operations Reporting
- Guest Relations
- Food and beverage pairings
- Relationship Building
- Wine Pairings
- Point of sale operation
- Event Catering
- Menu presentation
- Marketing knowledge
Timeline
Banquet Captain
Ruby River Hotel
05.2022 - 01.2024
Server
Osprey Restaurant & Bar
03.2022 - 01.2024
Event Planner
Those Girls
03.2019 - 10.2020
High School Diploma -
Glen Dow Academy of Hair Design And Salons, Inc.
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