Supriya Sangamnerkar
Bellevue,WA
Summary
Accomplished Business Analyst with expertise in requirements analysis and stakeholder management, honed at Infosys. Leveraged SQL proficiency to enhance decision-making, reducing ticket resolution time by 18%. Excel in cross-functional collaboration and strategic planning, driving growth and operational efficiency. Adept at translating complex data into actionable insights for business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Platy.studio
Seattle, Washington
12.2021 - Current
- Collaborated with leadership and cross-functional teams to translate data insights into growth initiatives.
- Conducted market and competitive analysis in AI dubbing and localization, enhancing product-market fit.
- Identified operational inefficiencies in AI production pipeline, driving scalable and cost-effective delivery.
- Supported business strategy and growth planning by identifying dependencies and proposing mitigation plans.
- Contributed to strategic decisions for AI video platform utilizing adaptive translation and voice cloning.
Business Analyst
Infosys
Sydney, Australia
12.2020 - 11.2021
- Experienced Business Analyst at Infosys Australia, specializing in large-scale telecommunications projects including the NBN (National Broadband Network).
- Skilled in gathering business and technical requirements, stakeholder engagement, and Agile project delivery.
- Adept at working with cross-functional teams to translate business needs into actionable insights and system specifications.
- Collaborated with NBN Co and Infosys teams to enhance network operations and customer service delivery platforms.
- Gathered and analyzed business and technical requirements for network fault detection and service assurance modules.
- Created detailed BRDs and user stories to support enhancements in the Network Operations Centre (NOC) system.
- Conducted stakeholder workshops and worked closely with product owners and solution architects.
- Used JIRA for sprint planning and backlog refinement in Agile environment.
- Utilized Tableau and SQL to create dashboards and reports for executive decision-making.
- Identified process inefficiencies that helped reduce ticket resolution time by 18%.
Business Analyst
AI Australia
Sydney, Australia
03.2020 - 11.2020
- Assisted in data review and verification for internal projects.
- Used Microsoft PowerApps and Power Automate to streamline workflows.
- Helped with Power BI dashboards to improve data visualization.
- Conducted basic testing and created reports for internal projects.
Network Support Analyst
HCL Technologies
Noida, India
12.2015 - 12.2017
- Worked on Excel VBA automation to generate graphical representations of network interfaces.
- Provided client support over Skype calls, emails, and direct calls.
- Configured and upgraded Cisco routers and switches (2800 series, 3620, 3650, Cisco Catalyst 4500, 4900).
- Used JIRA for ticketing and issue tracking, resolving network-related concerns within SLA timeframes.
- Gained knowledge in Macros, Excel formulae, and VBA scripting.
Education
B.E. - Electronics & Telecommunication
G.H. Raisoni College of Engineering
Nagpur, India12.2015
Master of Science - Cyber Security
University of Technology Sydney (UTS)
AustraliaSkills
- Requirements analysis and gathering
- Stakeholder management
- Agile and waterfall methodologies
- Business process modeling
- SQL proficiency
- Excel expertise
- Data visualization with Tableau
- Project tracking with JIRA
- Documentation for BRD and FRD
- Data reporting and visualization
- Data operations management
- Data validation techniques
- Quality assurance review
- Power BI analytics
- SQL reporting skills
- Automation with Power Automate
- VBA programming
- Cisco router configuration
- Network switches management
- Troubleshooting skills
- SLA management strategies
- Project management expertise
- Stakeholder communication skills
- AWS cloud services knowledge
- Azure cloud platform proficiency
Certification
- Training in SQL, Agile & Data Management at Infosys.
- Exposure to AI/ML data annotation tools.
- Training in Microsoft Power Platform & Power Automate.
Additional Information
Basketball National Player – Represented India in various tournaments., Indian Classical Dancer – Trained in Bharatnatyam.
Projects
Graduate Research, Security Issues on BGP: Conducted an overview study on BGP vulnerabilities and possible mitigations. Undergrad Project, RFID-Based Student Attendance System: Designed a microcontroller-based RFID system for student tracking with 3G SIM integration.
Career Break
01/01/22, Took time off to focus on maternity and childcare responsibilities. During this period, stayed updated on industry trends, completed online certifications and remained engaged in professional development. Now that my child is older, I’m fully available and focused on rejoining the workforce.
Timeline
Business Analyst
Platy.studio
12.2021 - Current
Business Analyst
Infosys
12.2020 - 11.2021
Business Analyst
AI Australia
03.2020 - 11.2020
Network Support Analyst
HCL Technologies
12.2015 - 12.2017
B.E. - Electronics & Telecommunication
G.H. Raisoni College of Engineering
Master of Science - Cyber Security
University of Technology Sydney (UTS)