Sureana JACKSON
Annapolis
Summary
Dynamic and results-driven Community Manager with over 10 years of progressive experience in residential property management, specializing in compliance-driven communities. Proven track record of overseeing multi-site portfolios and consistently achieving a 95% lease rate while empowering property teams to excel in operational performance. Deep expertise in HUD guidelines and LIHTC compliance, combined with a strong focus on customer relations, facilitates effective navigation of complex regulatory environments. Recognized for cultivating high-performing teams and fostering cohesive, goal-oriented workspaces that drive organizational success.
Overview
21
21
years of professional experience
Work History
Community Manager
Borger Residential
06.2018 - Current
- Maintain an average 95% occupancy rate through targeted leasing strategies and exceptional resident retention.
- Manage daily operations (financials, all contractors, n budgets) three residential communities: Boutique Building 55units, 60units & 34units with a total of three commercial spaces.
- Asst. Manager daily operations (financials, all contractors, in budgets) 1 residential community: 231units.
- Supervise on-site property teams; conduct regular property inspections to ensure high-quality standards.
- Develop and manage annual operating and capital budgets; monitor variances and optimize cost efficiency.
- Ensure compliance with federal and local regulations including HUD, LIHTC, Section 8, and Fair Housing.
- Facilitate training and development for on-site staff to improve service delivery and operational processes.
- Prepares and reviews monthly operating statements for accuracy, budgets to actual variances and bottom-line cash flow control.
- Produce reports and monthly financials in an accurate and timely fashion.
Administrative Assistant /Sales Consultant-PART TIME
Hines & Company
07.2021 - 08.2022
- Respond to tenant questions and requests via phone, email, and ticketing system
- Maintain calendars and coordinate meetings and special events for multiple teams
- Code invoices
- Assist with projects as assigned by Property Manager, Engineering Manager, and Property Accountant
- Provide great customer service in a dynamic, fast-paced environment
Front End Manager
Giant Food
06.2011 - 01.2018
- Oversaw daily store operations including customer service, staffing, inventory, and asset protection.
- Managed payroll, budgets, and weekly sales execution.
- Led hiring, scheduling, training, and performance management for store teams.
Assistant Property Manager
Cardinal House Condominiums
08.2007 - 09.2011
- Assist in managing all aspects of building, residential, or commercial properties Manage daily operations 240 units., including maintenance, tenant relations, and financial activities.
- Respond to tenant needs, coordinating with maintenance and service teams to resolve issues and problems promptly and efficiently.
- Assist in the planning and coordination of property maintenance & repairs and inspect completed work for conformance to standards and regulations.
- Help in the collection of rent and manage the enforcement of lease agreements and property rules.
- Support the property manager in budgeting and financial management, including tracking expenditures, forecasting requirements, and managing adjustments as necessary.
- Assist in marketing and advertising properties to fill vacancies and conduct tours of properties for prospective tenants.
- Conduct regular property inspections to ensure all spaces and facilities are in good working order.
- Help in preparing reports on property status, income, and expenses.
- Ensure compliance with property regulations and legal requirements related to property management.
- Maintain a positive, productive relationship with tenants, addressing and resolving any issues in a professional manner.
Leasing Consultant
Equity Residential
06.2005 - 08.2007
- Managed leasing for a 331-unit property
- Conduct property tours for prospective tenants, showcasing the features and amenities of the units and answering questions about the property and lease terms.
- Negotiate lease terms with tenants, prepare lease agreements, and ensure all legal requirements are met.
- Ensure property is well-maintained and presentable for prospective tenants, including addressing maintenance issues and coordinating necessary repairs.
- Increased resident satisfaction by implementing a new maintenance communication process.
- Maintained accurate rent, availability, and occupancy data to support marketing efforts.
Education
High School Diploma -
Bowie High
Bowie, MD05-1993
Skills
- Property & Team Management
- Sales & Negotiation Skills
- Knowledge of leasing regulations and fair housing laws
- Budget Oversight & Cost Control
- Organized and efficient in managing multiple tasks, appointments and deadlines
- Occupancy & Retention Strategy
- Customer Service Excellence
- Able to address and resolve tenant issues and concerns
- Vendor & Contract Management
- Leasing & Marketing Strategy
Accomplishments
- Communications- Implemented improved processes and drafted multiple policies and procedures that became an integral part of effective communication and collaboration between staff and residents. With the policies in place, I was able to reduce the number of inefficiencies within the office staff and resident abrasion.
- Leadership- Empower my office staff with ongoing training and resource tools to ensure the team meet and exceed their leasing sales goals as well as increase resident satisfaction.
Timeline
Administrative Assistant /Sales Consultant-PART TIME
Hines & Company
07.2021 - 08.2022
Community Manager
Borger Residential
06.2018 - Current
Front End Manager
Giant Food
06.2011 - 01.2018
Assistant Property Manager
Cardinal House Condominiums
08.2007 - 09.2011
Leasing Consultant
Equity Residential
06.2005 - 08.2007
High School Diploma -
Bowie High