Surena YALDAH
Sterling Heights,MI
Summary
Dynamic professional with a strong background in customer service and cash handling, honed at companies like Genisys Credit Union. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional time management and interpersonal skills. Fluent in Arabic and Chaldean, adept at fostering positive client relationships and improving service delivery.
Overview
9
9
years of professional experience
Work History
Cashier
S&F Station
02.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Float Teller
Genisys Credit Union
10.2021 - 02.2022
- Maintained secure cash handling procedures, ensuring proper vault and drawer balancing.
- Facilitated smooth transitions between teller stations, minimizing downtime and disruptions to service levels.
- Established trust among clientele through maintaining confidentiality of sensitive financial information during interactions.
- Boosted client satisfaction rates by consistently delivering personalized solutions tailored to individual needs.
- Strengthened relationships with customers through active listening and effective communication skills.
Safety Coordinator
SG Trucking Inc
07.2017 - 09.2021
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Enhanced route efficiency by analyzing and optimizing trucking schedules and routes.
Assistant
Mr Kabob Xpress
06.2015 - 07.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Sterling Heights High School
Sterling Heights, MI05.2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
Fluent in Arabic, Chaldean
Timeline
Cashier
S&F Station
02.2022 - 09.2024
Float Teller
Genisys Credit Union
10.2021 - 02.2022
Safety Coordinator
SG Trucking Inc
07.2017 - 09.2021
Assistant
Mr Kabob Xpress
06.2015 - 07.2017
Sterling Heights High School
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