Surraya White
Albuquerque
Summary
Hardworking and friendly professional with strong customer service experience at Club Pilates and in the restaurant industry. I’m used to working in fast-paced environments, helping customers, staying organized, and handling multiple tasks at once. I have experience with scheduling appointments, solving problems quickly, and making sure every customer feels welcome. I’m a reliable team player who works well with others and always aims to give great service.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Club Pilates Franchise LLC
3575 NM-528 Suite H-100, Rio Rancho, NM 87144
01.2026 - Current
- Greeted and assisted clients, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed appointment scheduling, optimizing front desk workflow and enhancing client service experience.
- Maintained cleanliness and organization of studio, contributing to a professional environment.
- Handled phone calls effectively, providing information about classes and membership options to prospective clients.
- Processed member check-ins efficiently using Club Pilates software, ensuring accurate record-keeping.
- Helped sell memberships by connecting with customers and explaining options clearly, managing 50+ customer interactions a day and consistently meeting or exceeding sales goals.
Server Assistant, Bar Back, Host
M'tucci's
4939 Pan American Fwy NE, Albuquerque, NM 87109
07.2025 - 04.2026
- Assisted servers in delivering food and beverages to enhance guest dining experiences.
- Maintained cleanliness and organization of dining area to ensure a welcoming atmosphere.
- Supported inventory management by restocking supplies and notifying staff of shortages.
- Engaged with customers to address inquiries, ensuring satisfaction throughout their visit.
- Adapted quickly to changing demands in a fast-paced restaurant environment while maintaining service quality.
Receptionist
Rekonnected Natural Therapeutics
2441 San Pedro Dr NE, Albuquerque, NM 87110
08.2021 - 05.2024
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Developed and maintained organized filing systems for patient records and documentation.
- Assisted in implementing new office protocols to improve workflow efficiency.
Education
High School Diploma -
Volcano Vista
8100 Rainbow Blvd NW, Albuquerque, NM 8711405.2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Fast paced
- Hardworking
Timeline
Front Desk Receptionist
Club Pilates Franchise LLC
01.2026 - Current
Server Assistant, Bar Back, Host
M'tucci's
07.2025 - 04.2026
Receptionist
Rekonnected Natural Therapeutics
08.2021 - 05.2024
High School Diploma -
Volcano Vista