Summary
Overview
Work History
Education
Skills
Certification
References
Timeline

Susan Aden

Inman,KS

Summary

Highly motivated individual seeking a rewarding career assisting others that require a personable with excellent computer and strong communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

House Cleaner

Self Employed
05.2023 - Current
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services to individual needs
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic


Airbnb Host

Owner-Operator
06.2023 - 01.2024
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options
  • Streamlined the booking process for guests with efficient communication and prompt responses to inquiries
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platform
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay

CLAIMS MANAGER/INSURANCE AGENT

Raleigh Insurance Agency
09.2021 - 05.2023
  • Manage claims for 3 branch locations, assist with turning in claims for insureds and also work with insurance carriers to assure customers are being taken care of during claims process in a timely manner.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Determined proper course of action for claims processing.

CUSTOMER SERVICE/ CLAIMS REP

Farmers Alliance Insurance
11.2016 - 09.2021
  • Take incoming phone calls and answer claim and policy related questions
  • Advocate between insureds and insurance carriers for faster response on claims
  • Travel to insureds location upon request if photos are needed to turn in claims
  • Assist in check clearing process for claims checks
  • Receive and file sensitive customer information
  • Update and Endorse Insurance policies
  • Receive phone calls and take claims over the phone

SENIOR INCOMING QUALITY LAB TECHNICIAN

Hospira/Pfizer Company
06.2012 - 10.2016
  • Sampling and inspecting products
  • Completing and filing incoming inspection reports
  • Verifying products are in compliance with customer specifications
  • Release materials for production

Education

Associate of Arts -

Southeast Community College Area, Lincoln, NE
  • Dean's List 2011

Skills

  • Client Relations
  • Meticulous record-keeping
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Quality control
  • Adaptability
  • Computer skills
  • Phone skills
  • Attentive and Observant
  • Product Inspection
  • Documentation
  • Data Entry

Certification

Kansas Insurance Producer License, 12/01/21

References

References available upon request.

Timeline

Airbnb Host - Owner-Operator
06.2023 - 01.2024
House Cleaner - Self Employed
05.2023 - Current
CLAIMS MANAGER/INSURANCE AGENT - Raleigh Insurance Agency
09.2021 - 05.2023
CUSTOMER SERVICE/ CLAIMS REP - Farmers Alliance Insurance
11.2016 - 09.2021
SENIOR INCOMING QUALITY LAB TECHNICIAN - Hospira/Pfizer Company
06.2012 - 10.2016
Southeast Community College Area - Associate of Arts,

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Susan Aden