Summary
Overview
Work History
Education
Skills
Timeline
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Susan Amsberry

Hood River,OR

Summary

Dynamic professional with a proven track record at Mt. Hood Meadows, excelling in guest relations and reservation systems. As an Owner/Operator, I enhanced customer satisfaction through effective problem-solving and strategic business management. Skilled in inventory oversight and adept at handling credit and cash payments, I consistently drive operational success.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Mt. Hood Meadows
09.2014 - 07.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Owner/Operator

Lilos Hawaiian Barbecue
02.2013 - 08.2014
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Developed business plan, processes and procedures to provide superior Hawaiian Barbecue to customers.
  • Managed day-to-day business operations.

Education

Associate of Science - Vocal Jazz

Cornish College of The Arts
Seattle, WA
06-1989

Skills

  • Inventory oversight
  • Reservation systems
  • Credit and cash payments
  • Problem-solving skills

Timeline

Front Desk Agent

Mt. Hood Meadows
09.2014 - 07.2022

Owner/Operator

Lilos Hawaiian Barbecue
02.2013 - 08.2014

Associate of Science - Vocal Jazz

Cornish College of The Arts
Susan Amsberry