Susan Atwell
Amelia
Summary
Experienced with handling high call volumes and providing effective customer solutions. Uses strong communication skills to resolve issues efficiently. Track record of maintaining customer satisfaction and working well within team environments.
Demonstrates strong communication, and teamwork skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Contact Center Representative
Mercy Health Hospital
09.2019 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Customer Service Representative
American Modern Insurance Group
02.2019 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints
- Insurance leader that delivers products and services for residential property – such as manufactured homes and specialty dwellings – and the recreational market, including boats, personal watercraft, classic cars
- Responded to customer requests for products, services, and company information.
STNA
The Gardens Memory Care Center
11.2018 - 02.2019
- One on one memory and patient care, activities, housekeeping, kitchen duties
STNA
Pinebrook Nursing Home And Rehabilitation
02.2018 - 08.2018
- Assisting with bathing, feeding, dressing, grooming
- Activities of daily living with the elderly
Overnight Stocker
Walmart
12.2017 - 02.2018
- Cleaning and organizing
- Stocked freight
- Assisted customers finding product
- Customer satisfaction
Customer Service Representative
RDI Marketing
10.2017 - 12.2017
- Selling catalog items
- Processed inbound calls
- Resolved complaints
- Customer satisfaction
STNA
Forest Hills Care Center
07.2017 - 10.2017
- Assisted residents with activities of daily living
- Grooming,bathing, feeding, transferring, rehab
- laundry
Logistics Specialist
TQL
11.2016 - 06.2017
- Tracked freight shipments, supply and product inventory
- Evaluate and process accounts inbound and outbound
- Communicated via broker and driver
- Customer satisfaction via shipping tracking
- Communicated with driver dispatch
STNA
Caresprings
05.2016 - 12.2016
- Grooming,Bathing,Feeding,Dressing,transferring, ambulation,activities
- Assist Residents with Activities of Daily Living
Manager
Sonic Drive in
04.2013 - 07.2016
- Managed employees
- Customer service
- Resolve disputes
- Customer satisfaction
- Money handling
- Inventory
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Education
STNA, PCA - Health Technology
Live Oaks Cdc
Milford, CT05.2016
High School Diploma - undefined
Clermont Northeastern High School
Batavia, OH05.2016
Skills
- Dedicated work ethic
- Effective communication
- Effective time management
- Exceptional listener
- Flexible problem-solving
- Effective team collaboration
- Proficient in computer applications
- Effective multitasking
- Logical thinker
- Organization
- Flexibility
- Call handling
Timeline
Contact Center Representative
Mercy Health Hospital
09.2019 - Current
Customer Service Representative
American Modern Insurance Group
02.2019 - 09.2019
STNA
The Gardens Memory Care Center
11.2018 - 02.2019
STNA
Pinebrook Nursing Home And Rehabilitation
02.2018 - 08.2018
Overnight Stocker
Walmart
12.2017 - 02.2018
Customer Service Representative
RDI Marketing
10.2017 - 12.2017
STNA
Forest Hills Care Center
07.2017 - 10.2017
Logistics Specialist
TQL
11.2016 - 06.2017
STNA
Caresprings
05.2016 - 12.2016
Manager
Sonic Drive in
04.2013 - 07.2016
High School Diploma - undefined
Clermont Northeastern High School
STNA, PCA - Health Technology
Live Oaks Cdc
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