Susan Ayersman
Grimes,IA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Appliance Testing & Repair Assistant
AARP WorkSearch
08.2024 - 04.2025
- Work closely with a dedicated staff member in a cooperative and consistent way
- Learn appropriate testing processes, following all safety and documentation requirements at staff direction
- Sit and bend regularly and/or for extended periods of time
- Assist customers by answering questions, providing product information, and offering friendly, helpful service.
- Manage inventory within an assigned product department, ensuring items are clean, well-organized, and displayed attractively.
- Develop expertise in your assigned department's products to assist customers effectively and boost sales.
- Collaborate with the ReStore team to organize and maintain general store cleanliness and safety.
- Track and monitor inventory levels within your department, noting product needs and reporting shortages.
- Support merchandising efforts to maximize customer interest and sales.
- Assist with loading and unloading of donations, which may involve lifting heavy items.
Customer Service Representative Level 3
CDS Global
08.2016 - 03.2024
- Remote customer service representative for multiple magazine publishers taking inbound, escalated and supervisor calls from companies in the Philippines duties including:
- New orders, renewals, and gift subscriptions.
- Resolve billing, delivery, and gift with purchase issues.
- Update customer records, payment, address, or email address.
- Provide magazine editorial information and report publishing concerns.
- Assist users with website and application issues including creating a login, resetting password, and navigation.
- Enter follow up issues into database and resolve as needed.
- Provide back up to email customer service team and process mailed orders as requested.
- Report on system issues and improvement suggestions.
- Attending meetings and training as required.
Cashier
CVS Pharmacy
03.2016 - 08.2016
- Provide customer service to store customers.
- Run Cash Register
- Process Western Union Transactions
- Check in deliveries.
- Stock shelves, ensure isles are clear and orderly.
- Train new employees
Tax Preparer
H&R Block
07.2015 - 05.2016
- Meet with clients to gather Income Tax information and documents.
- Prepare and file Income Tax Returns based on information provided.
- Follow up with clients with prepared tax returns.
Computer Operator
Polk County
02.2010 - 10.2014
- Monitor nightly processes in the Zeke scheduler for abnormal / successful completion.
- Identify errors within the JCL job log and report to admin for resolution.
- Monitor backups and tape drives for successful completion.
- Redirect spooled reports to appropriate print queues.
- Oversee the running of Mainframe computer systems.
- Manage tape library, cycling backup tapes for system backups.
Business Owner, Home Inspector, QA Inspector
Redi-Pro Inspections
06.2008 - 01.2011
- Schedule work assignments and assigned tasks.
- Originate and managed multiple projects to completion.
- Train Employees.
- Review for Quality Assurance.
- Company invoicing, accounts payable, accounts receivable, and business records.
IT Security Analyst
Principal Financial Group
11.2006 - 04.2008
- Select monthly samples of security tasks performed by Security Administrators for review and performed analysis of the tasks selected.
- Investigate findings and notify SA of discrepancies found deviating from documentation for resolution.
- Escalate discrepancies to management as required.
- Directed to proper team for documentation clarification and enhancements as necessary.
- The department went from a behind status to a current status with processes documented and findings recorded.
Computer Operations Analyst
Met Life
03.2003 - 03.2006
- Monitored nightly job processing in Maestro job scheduler.
- Investigated aborts, collected system information, resolved, or escalated for resolution.
- Performed nightly backups and monitors systems for availability.
- Managed and processed nightly printed reports.
- Performed printer maintenance as required.
- Contacted Vendors as needed for repairs.
- Reported nightly activities and distributed to management.
Computer Operations Supervisor
Ruan Transportation
03.1997 - 02.2002
- Created and administered Computer Operations Process and Procedures
- Supported Maestro production job schedule environment.
- Coordinated system changes for approval, scheduled system downtime, and made appropriate changes to scheduled jobs and documentation.
- Established and maintained retention and recovery of system data.
- Supervised and supported being on call for employees assigned to shifts.
- Performed continuous analysis of production jobs, backup processes, system monitors and server availability and provided solutions working with teams impacted.
Computer Operator
Ruan Transportation
08.1996 - 03.1997
- Perform backup of multiple Servers, As400, Risc6000 and Prime systems.
- Run nightly processing and EDI transmits.
- Provide User Support.
- Print and report distribution.
- Review and make suggestions for AS400 operation, performance, and maintenance.
Lead Computer Operator
Tone's Spices
05.1995 - 07.1996
- System Planning and Availability ensuring maximum system performance and operation.
- Apply system and application updates.
- Managed system job scheduler, daily processing, and report distribution.
- Maintain documented procedures.
- Validated system backups and oversaw tape library and offsite storage.
Education
Basic Income Tax Training
Financial Services
IS Security, Advanced Security Management, Project Management for IS/IT
Online
Some College (No Degree) - Introduction to Networking, Introduction to Data Processing
Skills
- Dependable
- Analytical
- Decision Making
- Attention to Detail
- Trouble shooter / Resolves issues
- Process Improvement / Documentation
- Constructively Handles Difficult Situations
- Works Independently and as a Team
Timeline
Appliance Testing & Repair Assistant - AARP WorkSearch
08.2024 - 04.2025
Customer Service Representative Level 3 - CDS Global
08.2016 - 03.2024
Cashier - CVS Pharmacy
03.2016 - 08.2016
Tax Preparer - H&R Block
07.2015 - 05.2016
Computer Operator - Polk County
02.2010 - 10.2014
Business Owner, Home Inspector, QA Inspector - Redi-Pro Inspections
06.2008 - 01.2011
IT Security Analyst - Principal Financial Group
11.2006 - 04.2008
Computer Operations Analyst - Met Life
03.2003 - 03.2006
Computer Operations Supervisor - Ruan Transportation
03.1997 - 02.2002
Computer Operator - Ruan Transportation
08.1996 - 03.1997
Lead Computer Operator - Tone's Spices
05.1995 - 07.1996
H&R Block Institute - ,
Des Moines Area Community College - , Financial Services
Villanova University - , IS Security, Advanced Security Management, Project Management for IS/IT
Des Moines Area Community College - Some College (No Degree), Introduction to Networking, Introduction to Data Processing
Similar Profiles
STEPHANIE F. MILESSTEPHANIE F. MILES
VICE PRESIDENT–AARP Member Benefits, Products, Programs and Services at AARP and AARP SERVICES INC.VICE PRESIDENT–AARP Member Benefits, Products, Programs and Services at AARP and AARP SERVICES INC.
Traci SmithTraci Smith
Donation Distributor at AARP/Christian Helping Hands (CHH)Donation Distributor at AARP/Christian Helping Hands (CHH)
Paul LongPaul Long
Business Analyst at AARP FoundationBusiness Analyst at AARP Foundation
Javier CruzJavier Cruz
Route Driver at Home City Ice CompanyRoute Driver at Home City Ice Company
Peak DunkerPeak Dunker
Lawn Mower at Self-employeedLawn Mower at Self-employeed