Susan Barks
Camden,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Manager
Cantey Foundation Specialists
Camden, SC
12.2021 - 04.2024
- Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of customer payments.
- Developed and implemented effective strategies to reduce delinquency rates within Accounts Receivable accounts.
- Created monthly aging report for review by management team.
- Evaluated existing processes and proposed improvements to streamline workflow efficiency.
- Tracked all incoming payments received via check, ACH and wire transfer or other methods.
- Managed collection process for past due receivables while maintaining good relationships with customers.
Operations Services Supervisor
First Citizens Bank
Camden, SC
05.2018 - 10.2021
- Ensured compliance with all banking regulations and procedures;.
- Provided advice to customers regarding account options, financial services and products;.
- Supervised and evaluated teller staff, providing feedback on performance;.
- Assisted with daily balancing of the branch's accounts;.
- Reconciled discrepancies between actual cash amounts and book balances;.
- Responded to inquiries from internal and external auditors regarding bank policies and procedures;.
- Managed and balanced cash vault, audits and general ledger accounts.
- Coordinated preparation of external audit materials and external financial reporting.
Head Teller
Bank of America
Camden, SC
07.2014 - 04.2018
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Analyzed customer data to identify potential fraud cases.
- Assisted in training new tellers on operational procedures, policies, and regulations.
Education
Bachelor of Arts - Political Science
University of Arizona
Tucson, AZ12-1998
Skills
- Account Resolutions
- Payment Collection
- Risk Management
- Invoicing
- Cold Calling Strength
- Billing Dispute Resolution
Accomplishments
- 2023 Support Staff Employee of the Year for Cantey Foundation Specialists
- Highest collection rate among our vendor network with 99%
Timeline
Accounts Receivable Manager
Cantey Foundation Specialists
12.2021 - 04.2024
Operations Services Supervisor
First Citizens Bank
05.2018 - 10.2021
Head Teller
Bank of America
07.2014 - 04.2018
Bachelor of Arts - Political Science
University of Arizona
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