Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Bates

Administrator/Medical Assistant
Ruskin,FL

Summary

Seasoned Administrative Officer and Medical Assistant with at Palm Medical Centers, demonstrating exceptional office management and customer service skills. Excelled in EMR systems and HIPAA compliance, enhancing patient care and administrative efficiency. Known for building trust through effective communication, showcasing a blend of hard and soft skills critical in healthcare settings.

Overview

20
20
years of professional experience

Work History

Administrative O

Palm Medical Centers/ Forest Hills Healthcare
09.2009 - Current

Experienced Medical Office with 25 years of experience providing administrative and patient care services. Proficient in EMR systems, HIPPA compliance and scheduling.

Medical Assistant

Palm Medical Centers/ Forest Hills Health CARE
09.2009 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office..

Medical Assistant

Care Plus Walk-in Clinics
03.2009 - 08.2009
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant

Apollo Family Practice
12.2005 - 12.2007
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Medical Assistant

Express Care Urgent Care
02.2005 - 10.2005
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

Medical Assistant

Concorde Career Institute
Tampa, FL
12-1999

High School Diploma -

Tampa Bay Christian
Brandon, FL
06-1987

Skills

  • Office management
  • Scheduling and calendar management
  • Records management
  • Documentation and control
  • Human resources support
  • Payroll and budgeting
  • Workflow planning
  • Administrative support
  • Office administration
  • Customer service

Timeline

Administrative O

Palm Medical Centers/ Forest Hills Healthcare
09.2009 - Current

Medical Assistant

Palm Medical Centers/ Forest Hills Health CARE
09.2009 - Current

Medical Assistant

Care Plus Walk-in Clinics
03.2009 - 08.2009

Medical Assistant

Apollo Family Practice
12.2005 - 12.2007

Medical Assistant

Express Care Urgent Care
02.2005 - 10.2005

Medical Assistant

Concorde Career Institute

High School Diploma -

Tampa Bay Christian
Susan BatesAdministrator/Medical Assistant