Susan Beach
Columbiana,OH
Summary
Dedicated cashier with a strong background in customer service and cash management. Known for enhancing customer experiences and training new staff to foster teamwork.
Overview
38
38
years of professional experience
Work History
Cashier
Das Dutch Haus
Columbiana, OH
03.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring minimal discrepancies during shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service protocols.
Sales Associate
Bed Bath & Beyond
Boardman, OH
11.2002 - 03.2021
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained store appearance by organizing merchandise and implementing visual displays.
- Trained new sales associates on customer service standards and operational procedures.
- Collaborated with team members to achieve sales goals and improve overall customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Mentored junior staff, fostering a culture of teamwork and high performance in the sales environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Developed promotional strategies to enhance product visibility and drive store traffic.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Secretary
Rescue Mission Of Mahoning Valley
Youngstown, OH
10.1988 - 09.1998
- Managed scheduling and calendar coordination for executive leadership, ensuring efficient time management.
- Organized and maintained confidential files and documentation, enhancing data retrieval processes.
- Assisted in preparing reports and correspondence, improving communication accuracy and clarity.
- Facilitated meeting arrangements and logistics, optimizing team collaboration efforts.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
High School Diploma -
Austintown Fitch
Austintown OH06-1976
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Money handling
- Cash register operation
- Cash handling and management
- Order taking
- Written and verbal communication
- Cash management
- Cash register systems
Timeline
Cashier
Das Dutch Haus
03.2021 - Current
Sales Associate
Bed Bath & Beyond
11.2002 - 03.2021
Secretary
Rescue Mission Of Mahoning Valley
10.1988 - 09.1998
High School Diploma -
Austintown Fitch