Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Susan Bergmark

Cockeysville,MD

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Office Manager

EPS Pension Management, Inc.
Phoenix, MD
03.1991 - 04.2018
  • Managed office tasks and procedures to ensure optimal function and adherence to protocols.
  • Answered client questions promptly while fostering positive interactions.
  • Uses good judgment and initiative in handling confidential matters and requests.
  • Oversaw reception activities, including visitor greetings and query responses.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Answered phone calls, responded to emails and coordinated courier services.
  • Managed the sorting and distribution of incoming mail, messages, and other receivables to the appropriate persons.

Licensed Commercial/business Insurance Agent.

Tongue Brooks and Associates, Inc.
Baltimore, MD
02.1986 - 07.1989
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans
  • Processed changes in beneficiaries, ensuring continuity of service.
  • Attended continuing education courses to remain updated on industry trends and regulatory changes.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Engaged in proactive networking to acquire new customers.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law.

Assistant Underwriter, Business Insurance

The St. Paul Group
St. Paul, MN
05.1979 - 01.1986
  • Calculated premiums according to underwriting standards, policies and procedures.
  • Maintained accurate records of all transactions related to the underwriting process.
  • Attended meetings with Underwriters regarding complex cases or projects requiring additional review.
  • Drafted correspondence related to renewals, cancellations, endorsements.
  • Reviewed policy documents to ensure compliance with applicable regulations and guidelines.
  • Maintained updated knowledge through continuing education and advanced training.

Teacher - Kindergarten Through 5 Th Grade

Baltimore County Public School System
Towson, MD
09.1975 - 04.1979
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Maintained a safe and orderly learning environment for all students.
  • Instructed students in the subjects they needed to complete the requirements for their grade level.

Education

Bachelor of Arts - Elementary Education

Towson University
Baltimore, MD
12-1974

Skills

  • Multitasking Abilities
  • Upbeat and outgoing personality
  • Friendly and confident attitude
  • Adaptable personality
  • Professionalism and ethical conduct
  • Attention to detail
  • Excellent communication
  • Dedicated customer service

Affiliations

  • Photography - assistant to a professional photographer with various kinds of events.
  • Assistant stager in a large Real Estate company.
  • I set up and ran informational booths at conventions, both nationwide and local. Example - The National Dental Convention in Washington, DC.

Accomplishments

  • A published critique of a best selling book while in high school.
  • Received a certification of Excellence researching ways to minimize risks in nursing homes for elderly dementia patients.

Certification

  • Licensed commercial insurance agent.
  • Degree in elementary education.

References

References available upon request.

Timeline

Office Manager

EPS Pension Management, Inc.
03.1991 - 04.2018

Licensed Commercial/business Insurance Agent.

Tongue Brooks and Associates, Inc.
02.1986 - 07.1989

Assistant Underwriter, Business Insurance

The St. Paul Group
05.1979 - 01.1986

Teacher - Kindergarten Through 5 Th Grade

Baltimore County Public School System
09.1975 - 04.1979

Bachelor of Arts - Elementary Education

Towson University

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Susan Bergmark