Susan Biel
Glen Head
Summary
Dynamic office professional with extensive experience at Century Industrial & Bearing Supply, excelling in invoice processing and customer relationship management. Proven ability to enhance operational efficiency through effective prioritization and time management. Committed to delivering exceptional service while fostering strong client relationships and ensuring financial accuracy.
Overview
27
27
years of professional experience
Work History
Secretary
North Shore School District 112
Sea Cliff
09.2014 - 12.2025
- Provided administrative support to the Office Manager and other staff members.
- Completed day-to-day duties accurately and efficiently.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Office Manager
Century Industrial & Bearing Supply
Long Island City
10.2019 - 12.2024
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Customer Service Representative
Access Direct Systems Inc.
Farmingdale
09.1998 - 05.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained advertising calendar to keep projects on task and meet deadlines.
- Analyzed customer feedback on existing campaigns to assess effectiveness and make improvements.
- Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
Education
Bachelor of Science - Marketing
Niagara University
Niagara Falls, NY05-1978
Skills
- Microsoft Office
- Data entry
- Invoice processing
- Customer relationship management
- Scheduling appointments
- Financial reporting
- Prioritization and time management
- Customer service
- Office administration
Timeline
Office Manager
Century Industrial & Bearing Supply
10.2019 - 12.2024
Secretary
North Shore School District 112
09.2014 - 12.2025
Customer Service Representative
Access Direct Systems Inc.
09.1998 - 05.2014
Bachelor of Science - Marketing
Niagara University
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