Susan Billstrom
Oshkosh,WI
Summary
Accomplished Store Manager with a proven track record at JOANN Fabrics and Crafts, enhancing store operations and customer satisfaction. Expert in inventory and cash control, with a flair for resolving customer issues, ensuring a positive shopping environment. Skilled in team leadership and POS systems, I excel in fostering employee growth and boosting store performance.
Overview
20
20
years of professional experience
Work History
General Store Manager
JOANN Fabrics and Crafts
12.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
The Children's Place Outlet
09.2005 - 03.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Eddie Bauer Outlet
04.2005 - 09.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Oshkosh North Highschool
OshkoshSkills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- Employee scheduling
- Store merchandising
- Verbal and written communication
- POS systems
Timeline
General Store Manager
JOANN Fabrics and Crafts
12.2012 - Current
Store Manager
The Children's Place Outlet
09.2005 - 03.2012
Store Manager
Eddie Bauer Outlet
04.2005 - 09.2005
High School Diploma -
Oshkosh North Highschool
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