Susan Brayanne Coombs
Tremonton,UT
Summary
Experienced in policy interpretation, data management, and client communication, ready to leverage expertise in documentation and Microsoft Office to enhance team operations. Skilled in managing comprehensive case files and ensuring timely service delivery. Eager to contribute to the success of a new organization through a dedicated focus on efficiency and client support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Eligibility Specialist II
Department of Workforce Services
Logan, US
03.2022 - 08.2025
- Interviewing clients, gathering information, and evaluating it against program policies and guidelines to determine eligibility for public assistance programs
- Maintaining and updating client records, processing paperwork, and ensuring timely delivery of services.
- Accurately applying complex policies and procedures to determine both initial and ongoing eligibility.
- Providing clients with information about their rights, options, benefits, services, goals, and expectations.
- Entering information into computer-based eligibility systems and maintaining accurate records.
- Maintained a high level of confidentiality when dealing with sensitive information related to clients' cases.
- Interviewed applicants to obtain and verify information to determine eligibility.
- Approved or denied applications, informing applicants within required time frames.
- Conducted comprehensive assessments to determine the eligibility of individuals for government assistance.
Housing/Rental Assistance
Ogden Weber Community Action Partnership
, US
03.2020 - 03.2021
- Provide comprehensive case management addressing issues related to COVID 19.
- Determine participant eligibility through the intake process following current eligibility requirements from funding sources.
- Utilize the application process and assessments to determine rental assistance and mental health needs.
- Provide referrals to service agencies to obtain support services, food pantry, housing, etc.
- Provide follow-up on referrals to community resources; offer additional resources if needed.
- Document comprehensive case management of services to individuals and families.
- Enter all participant's application and service information and notes into database.
- Maintain files, case management records, and documentation and database entries.
- Complete and submit requisitions to fiscal department in a timely manner.
- Follow confidentiality guidelines for participants.
- Prepare and submit required documents and reports in accordance with programmatic needs, state, local, and agency guidelines and in a timely manner.
- Connect participants with internal and community resources that assist them in achieving goals set out in their case management plan.
Pantry Coordinator/Case Management
Ogden Weber Community Action Partnership
, US
01.2019 - 03.2021
- Assess, plan, implement food services to include prepare client applications and referrals for other services needed.
- File and track all accepted clients.
- Maintain Non Profit monthly reports through CAP60.
- Purchase, order, and pack food boxes daily.
- Responsible for food pick up and replenishment of pantry.
- Pantry Administrative duties include reporting, tracking and documenting food purchases.
- Supervise, train and establish work agendas for all volunteers.
- Organize fundraisers and food drives.
- Facilitate and establish presentations and trainings for employees.
- Attend Leadership trainings weekly and retreats annually.
- Network with other agencies and companies.
Education
High School or equivalent -
Ben Lomond High School
Ogden, UTSkills
- Documentation and paperwork
- Microsoft office
- Data entry
- Policy interpretation
Certification
Technical or Occupational Certificate, 05/01/16
Availability
daytime
Job Type
Permanent
Coursework
- Family and Consumer Science Education Pathways Certificate
- Early Childhood Education Pathways Certificate
- CPR
- Technical or Occupational Certificate
Timeline
Eligibility Specialist II
Department of Workforce Services
03.2022 - 08.2025
Housing/Rental Assistance
Ogden Weber Community Action Partnership
03.2020 - 03.2021
Pantry Coordinator/Case Management
Ogden Weber Community Action Partnership
01.2019 - 03.2021
High School or equivalent -
Ben Lomond High School