Susan Brummer
Plant City,FL
Summary
Dynamic educator and former Customer Service Manager at Xerox, skilled in classroom management and relationship building. Developed engaging lesson plans and implemented data-driven strategies to enhance student learning. Recognized for fostering a positive environment and driving continuous improvement initiatives, ensuring high levels of student engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Teacher
Hillsborough County Schools
03.2002 - 2026
- Developed engaging lesson plans aligned with state standards.
- Managed classroom dynamics to promote a positive learning environment.
- Implemented diverse instructional strategies to accommodate varying student needs.
- Collaborated with colleagues to enhance curriculum development and delivery.
- Trained content for the reading department
- Data coach
Customer Service Manager
Xerox
Clearwater, FL
08.1990 - 03.2001
- Resolved complex customer inquiries, ensuring timely and accurate responses.
- Oversaw daily operations, ensuring adherence to company standards and best practices.
- Managed performance metrics, driving continuous improvement initiatives across the team.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Business
Post CCollege
Middlebury, CT05.1988
High School Diploma -
Watertown High School
Watertown, CT05.1984
Skills
Classroom management
Relationship building
Critical thinking
Lesson planning
Data driven
Timeline
Teacher
Hillsborough County Schools
03.2002 - 2026
Customer Service Manager
Xerox
08.1990 - 03.2001
Bachelor of Science - Business
Post CCollege
High School Diploma -
Watertown High School