Susan Cathcart
Sarasota
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Receptionist
The Plumbing Place
02.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Bakery / Deli Manager
Food Lion Kask N Karry Sweet Bay
1985 - 2012
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
GED -
Riverview High School
Sarasota, FL06.1979
Skills
- Telephone Skills
- Verbal and Written Communication
- Staff Management
- Customer and Client Relations
- Multi-Line Telephone Systems
- Organization Skills
- Supply Management
- Data Inputting
- Patient Appointment Management
- Making Appointments
Timeline
Receptionist
The Plumbing Place
02.2015 - Current
Bakery / Deli Manager
Food Lion Kask N Karry Sweet Bay
1985 - 2012
GED -
Riverview High School
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