Susan Chapman
Bartow,FL
Summary
Dynamic former Title Clerk at Greenwood Chevrolet Inc, adept at title processing and customer service. Streamlined title management processes, enhancing efficiency and reducing errors. Proven ability to resolve complex title issues while maintaining compliance with regulations, ensuring customer satisfaction and confidentiality. Skilled in communication and detail-oriented documentation management.
Overview
28
28
years of professional experience
Work History
Former Title Clerk
Greenwood Chevrolet Inc
Bartow, FL
11.1995 - 12.2023
- Processed vehicle titles and registrations efficiently, ensuring compliance with state regulations.
- Managed title paperwork for new and used vehicles, maintaining accurate records in dealership systems.
- Assisted customers with title inquiries, providing timely support and resolving issues effectively.
- Coordinated with state agencies to expedite title transfers and resolve discrepancies promptly.
- Reviewed documentation for accuracy, minimizing errors in title submissions and enhancing workflow efficiency.
- Developed streamlined processes for title management, improving turnaround times for customers and internal departments.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
- Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
Education
Cosmetology - AA. Didn’t Finish
SFSC
Avon Park, FLSkills
Title Processing
Phone Assistance
Cashier Assistance
Customer Service
Timeline
Former Title Clerk
Greenwood Chevrolet Inc
11.1995 - 12.2023
Cosmetology - AA. Didn’t Finish
SFSC