Seasoned business owner with over 2 decades experience managing daily operations, building strong vendor relationships, and implementing effective strategies to improve efficiency and profitability. Skilled in customer service, process improvement, and team leadership. Adept at identifying growth opportunities and implementing solutions to drive success. A proven track record of adaptability and commitment across diverse industries.
Work History
Owner
Howlers
Pittsburgh, PA
Oversaw business operations, including inventory control, vendor negotiations, and staff supervision.
Developed policies to ensure service quality and regulatory compliance.
Streamlined operations by introducing a POS system for accurate payments and sales tracking.
Organized special events to boost revenue and enhance community engagement.
Analyzed sales data to identify customer trends and optimize product offerings.
Telecommunications Center Operator
US Army
Frankfurt, Germany
Honorable Discharge
Maintained cleanliness of work area and equipment in accordance with safety regulations.
Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Maintained production and quality documentation.
Worked effectively in team environments to make the workplace more productive.
Flight Attendant
American Airlines
Pittsburgh, PA
Addressed passenger needs promptly, delivering exceptional customer service throughout flights.
Ensured compliance with safety regulations during all pre-flight and in-flight operations.
Managed medical emergencies with professionalism and care to ensure passenger safety.
Participated in briefings to coordinate flight plans and establish service priorities.
Adapted to dynamic schedules while maintaining high service quality standards.
Owner
Peace, Love & Zen Holistic Wellness Center
Pittsburgh, PA
Directed daily operations, including scheduling, supply ordering, and bookkeeping.
Designed and managed Mindbody scheduling platform to enhance customer access to services.
Negotiated supplier contracts, improving profit margins and reducing operating costs.
Established clear business standards through the creation of policies and procedures.
Researched and integrated partnerships to expand service offerings and attract new customers.
Education
VWISE
Bachelor of Science - Accounting
Nova Southeastern University
Davie, FL
Skills
Team leadership
Process improvement
Customer service
Vendor management
Inventory control
Business strategy
Scheduling and coordination
Accomplishments
Finalist at VWise (Veteran Women Igniting The Spirit of Entrepreneurship) Business Pitch Competition.
Supervised build out of several commercial spaces.