Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susan Coleman

Lithia Springs,GA

Summary

Dynamic professional with a proven track record at NYC Law Department, adept in customer service and problem-solving skills. Excelled in evaluating worker's compensation claims and delivering first-rate service at Total Care Family Medicine. Known for meticulous attention to detail and effective time management, significantly enhancing client satisfaction and operational efficiency.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

30
30
years of professional experience

Work History

Front Desk Receptionist

Total Care Family Medicine
03.2014 - 06.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Associate Benefits Examiner

NYC Law Department
04.1990 - 11.2013
  • Responsible for reviewing and evaluating worker's compensation claims submitted by injured employees.
  • Determine Eligibility for benefits,investigate the details of case.
  • Approve medical treatments and Therapy while negotiating settlements in compliance with state regulations.
  • Review claim related medical bills for payment
  • Identify potential fraud by analyzing inconsistencies in documentation submitted by the claimant.
  • Approve and process disability payments.

Education

High School Diploma -

High School of Fashion Industries
New York, NY

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills

Languages

English

Timeline

Front Desk Receptionist

Total Care Family Medicine
03.2014 - 06.2020

Associate Benefits Examiner

NYC Law Department
04.1990 - 11.2013

High School Diploma -

High School of Fashion Industries
Susan Coleman