Susan Coles
Clarkdale,AZ
Summary
At Safeway Grocery, I excelled as a Cashier Team Lead, enhancing team performance through effective training and mentoring. My leadership not only improved cashier accuracy but also boosted customer satisfaction by promoting loyalty programs. Skilled in cash handling and fostering positive customer relations, I significantly contributed to streamlining operations and elevating the shopping experience.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Safeway Grocery
Cottonwood, AZ
04.2020 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Monitored areas for security issues and safety hazards.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
None - Psychology
Yavapai College
Cottonwood, AZSkills
Customer Service
Team Leadership
Cash Handling
Punctual and Reliable
Positive Attitude
Flexible Schedule
Team Management
Cash Register Operation
Cash handling expertise
Store Opening and Closing
Money Handling
Cashier training
Cash Drawer Reconciliation
Safety rules
Customer Assistance
Cash Register Operations
Customer Transactions
Cash handling and management
Active Listening
Customer Relations
Product Knowledge
Relationship Building
Timeline
Cashier Team Lead
Safeway Grocery
04.2020 - Current
None - Psychology
Yavapai College