Susan Coles

Safeway Grocery

04.2020 - Current

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Trained team members on cash register operation and cash handling.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Monitored areas for security issues and safety hazards.
Collaborated with management to develop strategies for improving the overall shopping experience.
Promoted store loyalty programs to increase repeat business and bolster customer relations.
Conducted regular audits of register funds to minimize potential losses due to theft or error.
Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Worked with floor team and managers to meet wide range of customer needs.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.