Susan Coto
Stanley
Overview
7
7
years of professional experience
Work History
Dispatcher
Nena Transport Corp
Jacksonville
07.2021 - 02.2025
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
Leasing Consultant
United Property Management
Miami
10.2019 - 06.2021
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Responded to tenant requests for maintenance services in a timely manner.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Updated resident data into property management software system daily.
- Conducted tours of available apartments, highlighting features and amenities.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Greeted potential tenants and provided information about the property.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted background checks on applicants.
Accounts Payable Clerk
GEMCAP Trucking
Miami
09.2017 - 08.2019
- Assisted with preparing journal entries related to accounts payable transactions.
- Analyzed contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Provided support during internal and external audits as necessary.
- Developed processes and procedures related to accounts payable operations.
- Processed invoices and payments in accordance with company policies and procedures.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Managed vendor relationships through prompt communication of payment information.
- Identified areas where operational efficiencies can be improved in the accounts payable process.
Education
High School Diploma -
ITEC
Honduras 11-2004
Skills
- Data entry
- Time management
- Operational efficiency
- Attention to detail
- Work order management
Timeline
Dispatcher
Nena Transport Corp
07.2021 - 02.2025
Leasing Consultant
United Property Management
10.2019 - 06.2021
Accounts Payable Clerk
GEMCAP Trucking
09.2017 - 08.2019
High School Diploma -
ITEC